北京招聘

Delivery Manager
JOB SUMMARY
Serves as client's initial point of contact for delivery related issues. Oversees production
of Acxiom solutions in designated accounts. Manages production, change, issue and
release management requests from clients and internal Acxiom teams. Focused on the
resolution of client delivery issues and seamless quality assurance of client deliverables.

DUTIES AND RESPONSIBILITIES
- Project manager and co-ordinator of delivery as defined in SOW
o Acts as the PM to ensure delivery of the agreed work to client to time, quality and margin/revenue (not just initial SOW)
o Delivery Manager is the project manager to deliver the SOW, the initial one and the new ones for this client.
- For New SOW/CR, Delivery Manager and account team will work on these together and observe following principle
o Owner for new SOW/new Request is Account
o Delivery Manager will support from the understanding of current delivery/operation, and also coordinate relevant resources/experts
o Subject matter experts (SME) in both Delivery and Professional Services need to provide the relevant input to Account. And where necessary, participation from these SMEs
- Manages billing and assembling of quotations as defined in SOW
o All quotations must be signed off by accounts before it is shown to clients and margins verified by finance
- Manages quality of the deliveries and references accounts if they do not have the knowledge to judge the quality of delivery
- Manage internal WIP information gathering including the logging of tasks and activities into TAP (current and future)
- On weekly basis produce a resource map for the account (resource requirements for the current and next 2 weeks)
- Prepares external WIP for approval of account management & participates in external WIP with client (external WIP lead by accounts unless otherwise specified)
- Operational interface with client unless other stated (i.e account becomes key contact point)
- Support the Account in planning and preparation of the Quarterly account planning review
- Manage change request (sign off by account manager)
- Monthly performance review along with line manager

REQUIREMENTS
- have background/experience with CRM (applications, campaigns), loyalty solution
- have worked with technology previously i.e. oversee/involved with a technology project/solution
- BONUS - technical experience e.g. developer experience, coding
- have strong related (to background) project management experience
- client facing experience
- 5-7 years of working experience

公司信息
安客诚信息服务（上海）有限公司，Acxiom 是一家美资公司，是IPG旗下独立运营子公司

你喜欢学习新事物？
对数据营销、电商、CRM、云... 有兴趣和热忱？
或者你已经是一位有经验的客户经理、项目经理、创意策划、技术达人? 来加入我们吧！

Acxiom成立于2000年，我们为全世界***的公司提供数据营销咨询与服务，帮助企业品牌利用大数据和数据营销的力量提升市场竞争力。我们的工作必需符合客户的期望、经得起百万用户的考验。我们做的是严肃的工作！我们因为我们一个又一个满意的客户而自豪，我们希望你得以一起来分享这种成就与快乐。你加入的是一个负责任的公司。

加入安客诚大家庭的理由：
1. 扁平化的高效管理，开放式的沟通交流环境，多元化的办公氛围
2. 根据不同职位的各种资源和培训匹配
3. 每季度皆赋予所有员工的升职加薪渠道，多种与考评挂钩的奖金激励组合
4. 丰富多彩的员工活动，做月饼，做瑜伽，节目丰富的年会
5. 无限量供应的各种健康水果，小食，优雅舒适的用餐环境
6. 加班的免费晚餐、免费车费
7. 宽敞明亮富有现代气息的办公环境，办公小楼闹中取静风景优美，四季皆被绿树环绕，且交通便利靠近地铁
8. 说不完啊说不完……

Acxiom期待一样想要创造和实现价值的你加入！