北京招聘

Support and Operations Manager


WHAT WILL YOU BE DOING?
Main contact /escalation point for service request for customers, partners and Brainlab employees
Regional interface to Area Support Manager ASPAC
Coordinate and schedule installations with partners, customers and service engineers
Ensure handling of all service & installation matters according to quality system
Ensure correct revenue plan figures in SAP
Dispatch service engineers for service activities
Evaluate training for needs and ensure that only certified service engineers perform service in compliance with the

Global Certification Policy / SOP
Perform quality control for mandatory documentation such as Acceptance Protocols, Function Checklists, etc.
Follow-up and ensure creation and maintenance of Cases ,eFSR's (salesforce.com) and complaints (CID)
Coordinate and monitor service contract sales for the region
Approval and coordination of spare parts logistics with Sales Operations
WHAT DO YOU NEED?
Supervise contract review by Sales Operations Associate
Supervise order confirmations and invoices
Ensure proper sales quoting
Represent Brainlab for customer administrative inquiries
Be knowledgeable regarding every major shipment
Supervise and coach Sales Operations Associate on professional order processing in SAP
Inform superior timely about every serious problem
Manage internal and external supply chain (coordinate with local warehouse team and logistics/Sales Operations)
Provide Accounting department with all necessary information to record sales transactions properly
Supervise management and allocation of demo systems (shipments, sales, usage)
Show initiative with respect to ERP-system and process improvements
READY TO APPLY?
We offer you a professional business environment, an international team and a performance oriented environment as a base to consequently realize your ideas. Through distinguished training, efficient education and the regular exchange of experience with colleagues from different departments, you will be demanded and promoted, both professionally and personally.
Interested? Then we are looking forward to receiving your online application including your start date and salary

expectation!

Brainlab （博医来） 致力于研发和制造以“靶向”和“微创”为理念的的医学软件系统。公司的核心产品为影像引导系统和软件，为手术导航以及放射外科计划与执行提供实时信息。 Brainlab 公司的技术推动了医院和临床医生在多个不同学科的合作，包括神经外科、肿瘤科、整形外科、耳鼻喉科、CMF以及脊椎与外伤科等等。这种合作有助于患者获得更好、更有效的治疗。 Brainlab创立于1989年，总部位于德国慕尼黑，在全球有17个子公司和办事处，拥有超过1000名的员工。在全球80多个国家安装了5000多套系统。