北京招聘

Job Duties:

Achieves Operations Management
-By understanding TA system Business Objects universe, which include objects, condition, etc.
-By working with business user to understand and clarify report requirements
-By communicating with business user on requirements which are not achievable within the Business Objects tool or the TA system universe.
-By preparing report design document, which defines data mapping and algorithm of complicated filter and display logic.
-By constructing Business Objects report as per design specification.
-By publishing the report to UAT environment for user testing.
-By supporting UAT activities which include handling queries on report function, defect fixing, etc.
-By identifying / documenting the necessary changes required to the TA system universe.
-By updating relevant specifications when changes on report are raised.
-By explaining to TA vendor on the changes required to the TA system universe.
-By performing backup and versioning of reports and templates.
-By maintaining / improving turn-around time on New Report Development / Change Request Implementation /queries and providing tactful reply to complaints.
-By assisting in streamlining / improving existing procedures and implementing of new procedures whenever required
-By delivering within the terms defined in the PLA with the Business Partner
-By guiding / Training New joinee technically on complex reporting issues / requirements.
-By having the ability to read and interpret business requirement documents issued by the BP’s.

Promotes Service Management
-By proposing alternatives and workaround to the BP’s where appropriate.
-Through interaction with resources at Business Partner locations when instructed.
-By keeping abreast with industry initiatives.

Develops People Interaction
-By being a team player with good inter-personal skills and by encouraging juniors to participate in all team activities.

Requirements:
-Good knowledge of SQL, Business Objects, Web Intelligence, Universe Designer, Supervisor and Broadcast Agent.
-Strong concepts and experience on relations databases like Oracle / SQL Server etc.
-Computer literate with particular aptitude for word, excel and power point.
-Good oral, written and presentation skills
-Strong problem solving and analytical skills.
-Change management experience.
-Very good interpersonal and team work.
-Organized and detail oriented.
-Good time management. Ability to juggle work and priorities to meet defined deadlines.
-Willingness to learn new functions and business processes.
-Management and implementation of BCP process and requirements.
-Able to do shift work and travel outside India when required.

汇丰环球营运中心 - 中国

汇丰集团
汇丰控股有限公司是汇丰集团的母公司，总部设于伦敦。集团业务遍布欧洲、亚洲、北美洲和拉丁美洲，以及中东和北非65个国家及地区，为全球客户服务。于2019年6月30日，汇丰的资产达27,510亿美元，是全球规模***的银行和金融服务机构之一。
香港上海汇丰银行有限公司是汇丰集团的创始成员，透过旗下四大环球业务，包括零售银行及财富管理、工商金融、环球银行及资本市场，以及环球私人银行，为全球客户服务。

汇丰环球营运中心中国
汇丰环球营运中心中国成立于1996年，是汇丰集团在全球设立的***环球营运中心，总体规模名列汇丰21个环球营运中心的全球第二位。
汇丰环球营运中心中国在广州和佛山拥有三个环球营运中心，分别位于广州汇丰大厦、广州太古汇办公大楼以及位于广东省金融高新区的汇丰银行大厦，由汇丰环球客户服务(广东)有限公司统一管理，共同为汇丰集团世界各地的分支机构提供营运支援服务。
汇丰环球客户服务(广东)有限公司为汇丰集团在中国香港、英国、美国、加拿大、日本、中国大陆、新加坡和中国澳门的分支机构提供多种语言的优质服务，包括广东话、普通话、英语、日语、韩语和泰语。
我们非常重视日常工作的质量，例如为客户处理各种申请以及付款交易，这将为客户带来不一样的体验，并最终帮助业务增长。我们正在改革提供服务的方式，以反映客户期望的理财途径，即电子化程度更高、能即时实现以及移动设备优先。我们拥有一支年轻、多元化且充满抱负的员工队伍，因此我们努力提供良好的工作环境，务求让人人都产生归属感并能发挥自身潜力。
由于业务发展迅速，自22年前公司创立以来，员工人数也从最初60名员工的团队发展成今天超过11,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构提供如下服务：

1.数据分析
2.综合银行部
3.银行卡及无抵押贷款服务
4.催收
5.合规及合法服务
6.客户中心 –销售与服务
7.客户尽职调查
8.工商客户信用服务
9.信贷分析部
10.环球银行及资本市场营运服务
11.印务及电子出版
12.汇丰证券服务部
13.人力资源营运
14.保险服务
15.按揭服务
16.付款及汇丰财资网服
17.私人银行财富解决方案
18.零售信贷服务
19.担保和欺诈风险
20.供应服务
21.贸易及供应链服务
22.财富管理运营