北京招聘

国际顶级奢侈品集团公司高薪诚聘客户关系经理

Duties and Responsibilities:
? Manage and operate company’s loyalty program including both recruitment and retention, Maintain current member’s loyalty and satisfaction level and ensure the CRM KPIs are achieved in positive trends and ensure the related CRM strategy implementations.
? Develop company’s CRM strategies basing on OUR COMPANY’S global CRM strategy and findings of China customer behavior and market trends.
? Based on analysis, design and organize CRM campaigns to generate high customer response and additional margin.
? Manage and control the CRM budget, and ensure the ROI and profitability of CRM operations are forecasted and achieved.
? Oversee the generation of regular CRM reports to provide analysis and insights for company’s business expansion.
? Manage an internal CRM team and external CRM vendors to deliver effective and efficient CRM operations.
? Work closely with IT Team and other internal teams to develop the CRM IT infrastructure, ensuring the adequate establishment and operation of required CRM-related IT functions.


Qualifications:
? Minimum 5 years of relevant CRM experience, ideally from retailing industry/CRM agency, with a sound understanding and experience of loyalty program and CRM tools.
? Strategic thinking. Able to see into future and anticipate the trends, and create CRM strategies and plans accordingly.
? Strong analytical mind. Able to read behind figures and identify business opportunities and area of improvement.
? Proven expertise in direct marketing, and be effective and creative in both campaign organization and target customer communication via EDM, SMS, DM, online and etc.
? Able to take initiatives and make things done independently.
? An effective leader in team management and motivation. Previous experience in CRM vendor management preferred.
? Excellent communication and presentation skills.
? Fluent English speaking and writing.

If you are interested in this job opportunity, pls send your update CV to vivian.shen@ascle-international.com

  Ascle International is an professional consulting company,specialized in HR executive searching for a wide variety of multinational and international famous corporations. Our service is focused on limited industries of oil,Luxury，FMCG.
  Ascle International is focus on strategic cooperation with our clients, we get good competitiveness in the market together with our clients through fast and professional HR talent solutions.
  Ascle has a muti-culture consultants team and we provide good benefits to our employees. Based on the balance of work and life, Ascle give our employees a good career development platform.