北京招聘

全球形象店总监（三层店面） Store Director

1. Staff Management
- Hire, evaluate, train, position and discipline the staff in a manner consistent with company policies to reflect business strategy and meet sales goals.
- Motivate staff to achieve sales goals
- Encourage and support the individual development of staff and communicate to Sales Manager staff suggestions and needs; encourage exchange of ideas.
- Promote and maintain harmonious staff relations
- Develop a standard training programme for all new employees and implement a yearly training programme for all existing employees
- Determine the needs for coverage and define scheduling. Identify individual and team training needs and work with the training team to create and implement necessary training plans
- Supervise store personnel and enforce company policies while adhering to proper procedures regarding disciplinary action

2. Inventory Management
Meet inventory accuracy and shrink requirements.
- Ensure proper inventory mix matching to market needs.
- Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales and customer demands.
- Present merchandise in a manner consistent with company standards, in order to maximize sales and merchandise turn.
- Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales.

3. Sales Management and Business Development
- Demonstrate sales leadership for staff by playing an active role on the selling floor (Role Model etc)
- Continuously motivate sales staff to meet assigned sales and productivity goals
- Implement Events and develop in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market
- Provide “best estimates” for forecasts of Monthly Sales targets
- Develop and motivate staff through goal setting and regular individual and storewide meetings.
- Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained.
- Aim to exceed customer expectations of Tiffany services and products, thereby ensuring high customer satisfaction at all times.
- Establish and implement action plans in cooperation with the Sales Manager, to develop sales for each product category and clientele. Be aware of local trading environment and it’s impact on our sales, including competitors’ trading activities.
- Act as brand ambassador to strengthen relationship with the VIP clientele
- Formulate and implement in-store marketing and promotional activities

4. Customer Service
- Maintain the highest degree of customer service every day
- Ensure that sales professional have the proper skills to handle complex customer service issues, ie dissatisfied customers, returns, defective merchandise, repairs
- Empower associates to make decisions to provide the best customer service

5. Administrative Management
- Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Sales Manager.
- Take necessary actions to effectively control costs and ensure efficient operation in store.
- Implement company internal procedures and shrinkage control guidelines to prevent stock discrepancies.
- Implement and support all security measures.
- Effective utilization of POS system and its inventory management functions
- Partner with logistics and product teams to insure appropriate assortment for the store.
- Provide monthly qualitative and quantitative business reports.
- Ensure the proper use of the staffing plan to provide appropriate store coverage.
- Maintain good communication with the regional office, mall office, repair facility and other stores
- Maintain the highest standard of housekeeping both on and off the sales floor at all times.

6. Store Visuals
- Maintain merchandising standards as set forth by corporate visual department.
- Overseeing the implement of proper visual presentation guidelines to project the Tiffany image and benefit sales through presentation.
- Make timely window and interior display changes pro-actively to feature various new items and create excitement.
- Work with VM service provider to achieve goals of proper window installation and display

Key Requirements:
- Minimum of 8 years experience with at least 4 years of management experience
- Strong knowledge in jewelry or fashion and luxury retail industry
- Excellent presentation skills
- Capable of analyzing, organizing and planning
- Presentable, creative, diplomatic and detail oriented
- Proficiency in Mandarin and English
- Strong computer literacy

有意者请将简历发至 vivian.shen@ascle-international.com 或vivian1021@msn.cn

  Ascle International is an professional consulting company,specialized in HR executive searching for a wide variety of multinational and international famous corporations. Our service is focused on limited industries of oil,Luxury，FMCG.
  Ascle International is focus on strategic cooperation with our clients, we get good competitiveness in the market together with our clients through fast and professional HR talent solutions.
  Ascle has a muti-culture consultants team and we provide good benefits to our employees. Based on the balance of work and life, Ascle give our employees a good career development platform.