北京招聘

Customer Service 客户服务
- Provide professional service to customers according to company’s guidelines and standards
根据公司的指导方针和标准为客户提供专业的服务
- Understand CRM System and support on the customer information collection and have ownership on it了解客户关系管理系统，支持客户信息的收集，并对其负责
- Follow up on customers’ feedback and establish long term relationship with customers
跟进客户的反馈，并与客户建立长期合作关系
- Clear about relevant customer service knowledge and company policies such as Alternation, Damage and Repair, Global Return policies and etc.
明确有关客户服务的知识和公司政策，如改衣服务，破损修理，和全球退货政策等
- Work with the team together to achieve the Customer Service KPIs like Mystery Shoppers Satisfaction, completeness and accuracy on the customer database and etc.
与团队一起合作共同实现客户服务的关键业绩指标，如神秘访客的满意度，客户信息的完整性和准确性等

Product Knowledge产品知识
- Grasp solid product knowledge like Fabrics, market trends, Pacchettis, accessories and etc.
掌握扎实的产品知识，如面料，市场趋势，产品系列，配件等
- Grasp MTM knowledge, familiar with relevant measurement and service process
掌握量身定制知识，熟悉相关的测量和服务过程
- other product knowledge and policies required by the company
公司要求的其它产品知识和政策

Sales Operation销售运营
- Work with the team to achieve the monthly and yearly sales target assigned by the company to the area and the store
与团队一起合作以实现公司分配到区域和店铺的月度销售目标和年度销售目标
- Execute the sales plans of the company
执行公司的销售计划
- Obtaining relevant selling skills like approaching and greeting customers, active question skills, cross-selling and etc.
获取相关的销售技巧，如接近和问候客户，积极询问的技能，交叉销售等
- Could proactively overcome selling obstacles with the team
能积极地与团队一起克服销售困难
- Continuously improve Sales KPIs like cross-selling ratio, Conversion Rate, average sales bill and etc.
不断提高销售的关键业绩指标，如交叉销售率，转换率，平均销售件数等

Personal Appearance个人仪表
- Strictly execute the Sales Grooming policies of the company like Uniform Wearing Standards, uniform maintenance policies and etc.
严格执行公司的销售形象政策，如制服穿着标准，制服维护政策等

Store Image and Stock Management店铺形象和仓库管理
- Maintain the store environment clean and tidy according to the company requests
根据公司要求保持干净整洁的店铺环境
- Understand the stock room management requests and strictly execute according to the relevant process了解仓库管理的要求，并严格按照有关程序执行
- Strictly follow the company policy and process on the stock taking actions to guarantee the accuracy and punctuality
严格遵守公司对仓库的管理政策和程序，以实际行动保证其准确性和准时性

Visual Merchandising视觉陈列
- Grasp the knowledge of Store visual merchandising and its themes
掌握店铺视觉陈列的知识和主题
- Support VM to set up the store windows and adjust store display
协助视觉陈列员布置店铺的橱窗和调整店铺的陈列

Take care other ad hoc works assigned by Boutique Manager and Boutique Supervisor
承担店铺经理和主管分配的其它临时性的工作

Following other company policies and rules in daily work
遵守日常工作中公司的其它政策和规定

一九四七年二月十二日，迪奥先生(Christian Dior)以其***高级订制系列改变了国际公认的优雅符号。这年他四十二岁。当迪奥先生踏上这一崭新的人生旅途时，他没有意识到，等待他的是非常特殊的命运：他即将大获成功，一鸣惊人，蜚声海外，用梦想和魅力打造无法效仿的独特风格，在世界上留下自己的烙印。短短几年，迪奥品牌就成为了奢华、优雅和精湛的极致象征。迪奥先生将其个人视角中的美丽与快乐，远远超出了时装的范畴。他深爱并再现了源自巴黎风格、植根于欧洲历史的高雅生活方式，并以这一伟大传统为根基，创办了迪奥公司(House of Dior)，将其变成奢华的终极标志。今天，迪奥的传统在才华横溢的继承者身上得到发扬光大，并富有感情与创造性地与迪奥先生的精神紧密结合。


电子邮箱：recruitment@christiandior.com