北京招聘

职位级别: Executive/President level

职位概述

UFH Call Center technique relative management duties.

岗位职责

1. Be in charge of UFH Group Call Center system in all the processes of project planning, controls the project progress together with the vendors and also with the brother departments

2. Fulfill UFH Call Center technique requirements according to call center operation needs

3. Communicate very well with related people to make call center technique program smoothly

4. To build a strong call center technique team to maintain call center daily operation

5. Keep very good technique sense and make operation motivated

6. Able to accomplish the assigned work independently

7. Has positive good working attitude and be willing to take challenged work

8. Perform any other duties as assigned.

任职条件

1. Ability to handle multiple tasks and able to work under pressure and in a fast pace working environment.

2. Good computer and communication technology skill.

3. Professional callcenter technique visionary and maintenance skills.

4. Project management skill and vendors communication skill

5. Team management skill and callcenter operation oriented.

6. Be a team worker and can cooperate with others very well

7. Excellent oral and written English and Chinese preferred.

8. Good command of Chinese, English skill is preferred.

9. Familiar with popular call center technology construction, perfect in PBX, ACD, CTI, IVR, recording technology and equipment.

10. Familiar with computer network composition and configuration.

11. CRM or HIS relative knowledge is preferred.

12. Software relative certification is preferred, COPC, PMP certification is a plus.

北京和睦家医院自1997年成立以来，为来自全球180多个国家和地区、数以百万计的在华外籍人士和中国家庭提供高质量的医疗服务。和睦家通过了多项国际医疗质量认证，不断提高医疗技术和服务水平。2005年首次通过国际联合委员会(JCI)认证，并连续五次通过再认证。同时还连续多次通过了美国病理学家学会(CAP)、以及医疗信息与管理系统学会（HIMSS）EMRAM（住院）六级认证。
目前，和睦家在京管理和运营包括北京和睦家医院、北京和睦家康复医院及和睦家京北妇儿医院在内的3家医院、9家诊所及1家启望肿瘤中心，足迹遍布朝阳、顺义、海淀、西城，以患者为中心，构建“从摇篮到摇椅”、从社区到家庭的全生命周期医疗服务，共同搭建分级诊疗模式，形成了全面的和睦家在京医疗服务网络。