北京招聘

Main Responsibilities / Key Skills Required

-End user support of PC Hardware (desktop, workstation and laptop) e.g. physically delivering / moving machines, swapping / upgrading components, imaging (WDS/MDT), software installation, user files / settings migration and troubleshooting.

-Good knowledge needed to support common PC Software including Operating Systems (XP / Vista / 7) and Desktop Applications (MS Office 2003/2007, MS Project, MS Visio, Adobe, IE etc).

-Basic Windows Server support - Windows Server 2003, Windows Server 2008

-Server & Network Hardware support - Physical installation, Component replacement, Managing external Engineers, RAID setup, UPS management, Shared files

-Backup management - Symantec BackupExec, changing tapes, basic troubleshooting

-End user support / troubleshooting of peripherals such as printers & projectors.

-Good level of familiarity needed to support web based applications and technology.

-Familiarity with telephone switching systems

-Familiar with basic networking concepts e.g. DHCP, DNS, Patching, Troubleshooting

-Familiar with VNC and Terminal Services or other remote support tools

-Asset management responsibility within Company China

-Will be required to work closely in English (Written & Spoken) with UK/Prague based IT teams

-Purchase activities for IT Hardware and software

-IT supplier management and budgeting

-Will be required to promote and help develop Global IT policies

-Conduct Training / Identify Training Needs within the Team

-Support Engineering/ Analysis / CAD applications e.g. Catia, PTC Pro/E

-Support PLM systems (e.g. Team Centre / Windchill) in Company China

Other Skills of Benefit:

-Knowledge of Dell hardware

-Basic Linux Knowledge e.g. creating user accounts, use of command line, file management

-Previous experience working with Engineering IT tools (CAD/ ANALYSIS/ PLM)

Personal Profile

-At least 2 years experience in an IT role within an business environment

-Ability to work as part of a team to achieve team objectives

-Proactive and personable attitude

-Good interpersonal skills

-Good communication skills with ability to communicate to UK/ Prague IT Teams and suppliers

-Clear, logical thinker with the ability to understand and solve problems.

-Able to build relationships with suppliers and Global IT departments

-Degree in an IT discipline or related technical diploma Preferred

-Good presentation skills

-Previous experience in similar role

-Prepared to travel to Company UK and Prague

-Flexible attitude to working with multinational company and different time differences

-Fluent in both written and spoken English and Mandarin