Manager Sales Operations II(职位编号：1182640)
惠普公司
- 公司规模：10000人以上
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2013-09-05
- 工作地点：北京
- 招聘人数：若干
- 学历要求：本科
- 职位类别：商务经理
职位描述
The Position
The China SMB/Partner/ISR Ops organization manages the opportunity to cash environment and operational solution for sales organization with SMB customers/partner/Inside sales across the country.
The manager, reports directly to Director GC SO is accountable to support China HP PPS EG. Leading a team of 20+ people, this position supports 2B+ million annual revenue to achieve absolute industry leadership and operational excellence in the country’s sales operations, Partner engagement and the Opportunity to Order management value stream.
There are some primary focus areas
1. Manage Partner Ops to support T1 & T2 partners for partner transformation, and ISR ops to drive e-commerce in call center environment
2. Teams with all sales, all ops and finance teams for developing partner Ops solution
3. Compliance and governance
4. Simplifies the structure of business model for easier execution
5. Escalation management
6. Focus on commitment, TPE and sales productivity improvement
The key measures of success for this position are HP’s delivery to customers’ contractual commitments, pro-active avoidance of Partner escalation, and effectiveness working across the value chain measured through stakeholder & partner feedback. Create and maintain a healthy and positive partner experience with HP.
Specific Responsibilities
The manager will be leading a team of approximately 20+ people to ensure all key measurements for the team are attained. This manager will have to support and lead a team with the below key responsibilities:
1. partner program management and compliance control
· Lead and sustain the process
· Drive efficiency in this area
2. Managing and maintaining partner service level. Lead and drive the process for the following areas:
· Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the partner requirements.
· Represents the team and partner needs and provides business requirements to projects, and conducts post-project evaluations.
· Consults and advises on operational matters of high complexity to internal clients up to the Director level and works very closely with other operations functions in support of partner needs
· Proactively communicates operational process changes to partners and internal clients; drives the implementation phase.
· Contributes to business- or function-wide solutions that impact multiple business units.
3. Provide leadership in team and individual development
· Inspire and lead team towards effective issue resolution
· Be able to motivate team members
· Provide clear guidance and support to team members career and skill development
Qualifications
The Person
The ideal candidate for this position will have 10+ years of business management, sales operations, customer service or other relevant experience with a demonstrated track record of success managing a significant operations team in a complex, fast paced business.
Specifically, he/she will have had some or all of the following demonstrated qualities:
· Education: Bachelor degree in Business Management, Business Administration,
· 3-5 years people management experience.
· Deep knowledge of the SMB/consumer marketplace and partner management environment
· Experience and knowledge of the unique challenges of the emerging markets.
· Experience managing/influencing a Sales function, business-related function, preferably sales, project management, Partner operation service capabilities.
· Demonstrated excellent people management skill.
Leadership & Management Behavioral Competencies:
· Excellence in strategic planning and communication with senior business executives &
customers
· Takes initiative and ownership to get the job done. Results oriented; drives execution of
aggressive growth plans.
· Balances short and long term objectives; maintains an ongoing view of the big picture.
Collaborates exceptionally well with other functions (sales, finance, BU, etc). Drive full engagement and collaboration to support the end-to-end value stream.
· Focuses on innovative, low cost, high quality, high value service and solutions.
· Drives simplification to achieve process and capabilities effectiveness and efficiency.
· Relentless attention to managing operating expenses.
· Relentlessly leads through resistance. Achieves results via a balance of drive and collaboration.
· Proactively solves problems and takes corrective action.
· Develops and imports/exports top talent within HP.
· Manages in an open and transparent way.
· Builds strong, diverse teams.
· Builds cross functional capabilities in self and others.
· Develops people for maximum performance now and for the future. Mentors others to achieve their best.
· Ensures succession plans are in place for self and all key roles on the organization.
· Holds self and others accountable; is part of the “execution engine”.
· Ability to develop strong alliances and relationships with key stakeholder leaders.
Personal Characteristics:
· Strong business and customer acumen with solid sales, partner Ops, project management
& operations management experience.
· Self-motivator, and proactively develops methods for supporting innovation and change across the organization
· Shows flexibility and openness to change
· Demonstrates strong ethics and leads the organization with high ethical standards.
· Analytical, capable of fast decision making, possesses good judgment, takes appropriate risks.
Has the ability to read trends and make sound decisions with incomplete information.
· Communicates crisply, enthusiastically, and frequently.
· Strategic, out-of-the-box thinker.
· Possesses the ability to stay energetic and positive through business swings and changes.
Maintains enthusiasm for the business and operations.
· Has fun; maintains a positive attitude even while under stress.
Other Requirements
· Travel required, less than 10%
· The position is based in Beijing
The China SMB/Partner/ISR Ops organization manages the opportunity to cash environment and operational solution for sales organization with SMB customers/partner/Inside sales across the country.
The manager, reports directly to Director GC SO is accountable to support China HP PPS EG. Leading a team of 20+ people, this position supports 2B+ million annual revenue to achieve absolute industry leadership and operational excellence in the country’s sales operations, Partner engagement and the Opportunity to Order management value stream.
There are some primary focus areas
1. Manage Partner Ops to support T1 & T2 partners for partner transformation, and ISR ops to drive e-commerce in call center environment
2. Teams with all sales, all ops and finance teams for developing partner Ops solution
3. Compliance and governance
4. Simplifies the structure of business model for easier execution
5. Escalation management
6. Focus on commitment, TPE and sales productivity improvement
The key measures of success for this position are HP’s delivery to customers’ contractual commitments, pro-active avoidance of Partner escalation, and effectiveness working across the value chain measured through stakeholder & partner feedback. Create and maintain a healthy and positive partner experience with HP.
Specific Responsibilities
The manager will be leading a team of approximately 20+ people to ensure all key measurements for the team are attained. This manager will have to support and lead a team with the below key responsibilities:
1. partner program management and compliance control
· Lead and sustain the process
· Drive efficiency in this area
2. Managing and maintaining partner service level. Lead and drive the process for the following areas:
· Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the partner requirements.
· Represents the team and partner needs and provides business requirements to projects, and conducts post-project evaluations.
· Consults and advises on operational matters of high complexity to internal clients up to the Director level and works very closely with other operations functions in support of partner needs
· Proactively communicates operational process changes to partners and internal clients; drives the implementation phase.
· Contributes to business- or function-wide solutions that impact multiple business units.
3. Provide leadership in team and individual development
· Inspire and lead team towards effective issue resolution
· Be able to motivate team members
· Provide clear guidance and support to team members career and skill development
Qualifications
The Person
The ideal candidate for this position will have 10+ years of business management, sales operations, customer service or other relevant experience with a demonstrated track record of success managing a significant operations team in a complex, fast paced business.
Specifically, he/she will have had some or all of the following demonstrated qualities:
· Education: Bachelor degree in Business Management, Business Administration,
· 3-5 years people management experience.
· Deep knowledge of the SMB/consumer marketplace and partner management environment
· Experience and knowledge of the unique challenges of the emerging markets.
· Experience managing/influencing a Sales function, business-related function, preferably sales, project management, Partner operation service capabilities.
· Demonstrated excellent people management skill.
Leadership & Management Behavioral Competencies:
· Excellence in strategic planning and communication with senior business executives &
customers
· Takes initiative and ownership to get the job done. Results oriented; drives execution of
aggressive growth plans.
· Balances short and long term objectives; maintains an ongoing view of the big picture.
Collaborates exceptionally well with other functions (sales, finance, BU, etc). Drive full engagement and collaboration to support the end-to-end value stream.
· Focuses on innovative, low cost, high quality, high value service and solutions.
· Drives simplification to achieve process and capabilities effectiveness and efficiency.
· Relentless attention to managing operating expenses.
· Relentlessly leads through resistance. Achieves results via a balance of drive and collaboration.
· Proactively solves problems and takes corrective action.
· Develops and imports/exports top talent within HP.
· Manages in an open and transparent way.
· Builds strong, diverse teams.
· Builds cross functional capabilities in self and others.
· Develops people for maximum performance now and for the future. Mentors others to achieve their best.
· Ensures succession plans are in place for self and all key roles on the organization.
· Holds self and others accountable; is part of the “execution engine”.
· Ability to develop strong alliances and relationships with key stakeholder leaders.
Personal Characteristics:
· Strong business and customer acumen with solid sales, partner Ops, project management
& operations management experience.
· Self-motivator, and proactively develops methods for supporting innovation and change across the organization
· Shows flexibility and openness to change
· Demonstrates strong ethics and leads the organization with high ethical standards.
· Analytical, capable of fast decision making, possesses good judgment, takes appropriate risks.
Has the ability to read trends and make sound decisions with incomplete information.
· Communicates crisply, enthusiastically, and frequently.
· Strategic, out-of-the-box thinker.
· Possesses the ability to stay energetic and positive through business swings and changes.
Maintains enthusiasm for the business and operations.
· Has fun; maintains a positive attitude even while under stress.
Other Requirements
· Travel required, less than 10%
· The position is based in Beijing
公司介绍
惠普（HP）公司成立于1939年，是一家业务运营遍及全球170多个国家和地区的高科技公司。我们致力于探索科技和服务如何帮助人们和企业解决其遇到的问题和挑战，并把握机遇、实现愿景、成就梦想。我们运用新的思想和理念来打造更简单、更有价值、更值得信赖的技术体验，不断帮助客户改善其生活和工作方式。
惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。
更多详细信息，请登陆:http://www.hp.com/go/job
惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。
更多详细信息，请登陆:http://www.hp.com/go/job