北京招聘

ABOUT HP

HP is the world's largest provider of information technology infrastructure, software, services, and solutions to individuals and organizations of all sizes. Ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

At HP, we live for the big idea, the next great discovery. "Invent" is more than a word: it’s who we are. Our innovations in the key strategic areas of Big Data, Cloud, Mobility, and Security help shape the technology industry. Everything we do, we do to make technology more practical, usable, and valuable to our customers. Are you ready to give your career the boost it deserves?

关于惠普

惠普是世界上最大的对个人和所有规模企业的信息技术基础设施、软件、服务和解决方案提供商。惠普在2012年的财富500强列表中排名第十，并为遍布6个大陆、170个国家的10亿客户提供服务。惠普通过发明、设计、交付信息技术解决方案来驱动业务价值，创造社会价值和提升客户的生活。

在惠普,我们为大数据-下一个伟大的探索-而生。“发明”不仅仅是一个词：还代表了我们是谁。我们在大数据、云、移动和安全的关键战略领域的创新，帮助塑造了信息产业。我们做的每一件事情都是为了让技术对我们的客户更加可行、可用和有价值。你准备好将你的职业生涯投入到这样值得发展的事业当中了吗？

INTRODUCTION TO ROLE

As a Customer Engagement Management Advisor you will join an industry-leading organization of an unmatched global scale. You will have the opportunity to get direct exposure to customers’ and/or channel partners’ daily operational processes, from the initial quote to order placement, through final delivery to customers. You will also serve as a focal point of coordination for activities between internal groups and customer organizations. You will help to resolve issues, address customer needs, and drive improvements to operational processes across the end-to-end sales cycle. Aligning with HP’s internal career development framework, HP offers you both vertical and horizontal growth in supply chain and/or related fields that will best match your strengths and passions. This position would reside in one of several HP business organizations, including our Enterprise Group or Technology and Operations organizations.

职位简介

作为客户合同管理专员，你会加入到一个行业领先、拥有无与伦比的全球规模和客户关注优势的部门当中。你将有机会直接参与到与客户和渠道伙伴的日常运营流程，包括从发起报价到下订单直至最终客户交付。你同样是协调内部部门和客户组织之间的唯一接口。你将通过参与完整的销售周期来提供解决问题，定义客户需求和推动运营流程改进。参照惠普内部职业发展道路的框架，惠普将根据你的强项和兴趣点，提供在供应链管理等相关领域横向和纵向的发展。这个职位存在于多个惠普组织内，包括企业集团、技术和运营部门。

KEY RESPONSIBILITIES

· Act as a first point of contact for customer accounts on daily operational matters

· Resolve operational issues that may arise from the end-to-end sales process (e.g., order status, returns, deliveries, invoicing, and financial post-sales programs)

· Collaborate with functional groups and organizations within Sales, Supply Chain, and Logistics to resolve customer issues

主要职责

·作为对客户的第一接口人，负责日常运营事务

·解决完整销售过程中提出的运营问题（例如，订单状态，退货、交付、发票和售后财务项目）

·通过跨部门协作与销售、供应链和物流部门，来解决客户的问题

Required:

· Bachelor’s or Master’s degree (completed prior to start date) in engineering, supply chain, customer service, procurement, financial management, or related fields

· Very good knowledge of Microsoft Office tools, including Excel

· Ability to communicate and convey messages clearly

· Basic problem-solving and analytical skills

· Basic knowledge of the end-to-end sales operations process

· Basic knowledge of local legal compliance issues

· Able to apply basic organizational skills to manage daily operational issues

· Eager, quick learner with strong team-work spirit

· Excellent oral and written English communication skills

职位要求：

基本具备：

·拥有工程类、供应链管理、客户服务、采购、财务管理或其他相关专业本科或研究生学历

·精通微软办公软件，例如Excel

·能够清晰地沟通和传达信息

·具有基本的解决问题能力和分析能力

·具备基础销售运营流程的知识

·了解基础当地法律合规知识

·具有基本的组织协调能力来管理日常运营发生的问题

·渴望成长，能够快速学习并具有良好的团队合作意识

·流利的英语书面和口语交流能力

Desired:

· Basic knowledge of SAP

· Prior internship experience

· Able to perform in a fast-paced, demanding environment

具备以下条件优先：

·具有SAP系统基础操作经验

·拥有相关实习经验

·能够适应高速成长和高要求的工作环境

惠普（HP）公司成立于1939年，是一家业务运营遍及全球170多个国家和地区的高科技公司。我们致力于探索科技和服务如何帮助人们和企业解决其遇到的问题和挑战，并把握机遇、实现愿景、成就梦想。我们运用新的思想和理念来打造更简单、更有价值、更值得信赖的技术体验，不断帮助客户改善其生活和工作方式。

惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。

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