CRM Manager(职位编号：00149448)
埃森哲（中国）有限公司
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2013-09-04
- 工作地点：北京
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：客户关系经理/主管
职位描述
Customer Relationship Management professionals focus on marketing and customer strategy, marketing sciences, customer insight, customer interaction, and contact center transformation. They help our clients acquire, develop, and retain satisfied, loyal customers, achieve profitable growth, and create economic value in the client's brand.
Key responsibilities may include
- Planning and managing business diagnosis and planning activities
- Guiding team through problem definition, issue identification and workplan development using problem solving principles and past experience
- Performing/interpreting value analysis to identify value creation opportunities for clients
- Planning and managing effort to define to-be organization processes, capabilities, application of key technologies, and performance measurements/KPIs
- Planning and managing business architecture implementation activities
- Monitoring achievement of strategic, financial and operational benefits, ensuring planned business outcomes are achieved and helping to adjust programs if necessary
- Helping define the structural and cultural changes required to reach the goal; sequencing those changes
- Deep skills in Customer Relationship Management Business Acumen: General Marketing, Loyalty Management, Brand management, Campaign Design, and etc.
- Ability to meet travel requirements, when applicable
- Bachelor Degree above or MBA
- Good command of English
- 3-5 years experience in marketing area with large enterprises or multi-national corporations and 2-3 years experience in CRM Consulting
- Candidates can be base in Beijing or Shanghai
Professional Skill Requirements
- Proven ability to build, manage and foster a team-oriented environment
- Proven ability to work creatively and analytically in a problem-solving environment
- Desire to work in fast paced environment
- Excellent communication (written and oral) and interpersonal skills
- Excellent leadership and management skills
公司介绍
埃森哲（中国）有限公司诚聘
联系方式
- Email：yin.zhijie@accenture.com
- 公司地址：启迪大厦