北京招聘

1. GENERAL MISSION
1.1. The company resident engineers are located in customers’ plants. They are official representatives of The company in front of the customer.

1.2. They help The company to respond better to customer expectations and become green in customers’ measurement system

1.3. They manage and help prevent line failures at customers' production sites.

1.4. They provide The company units with all information that can help to improve overall Quality.


2. SCOPE OF MISSION
2.1. Quality of products delivered to the site

2.2. Quality of service: logistics, communication

2.3. Product development and manufacturing


3. MAIN RESPONSIBILITIES
3.1. Enhance awareness of customer expectations by:
3.1.1. Maintaining a permanent dialogue with quality staff at the customer site
3.1.2. Participating in periodic quality briefing meetings.
3.1.3. Periodically distributing briefing notes to the Group.

3.2. Eliminate line failures, in cooperation with the Divisions involved
3.2.1. PROCESSING CUSTOMER FAILURES:
3.2.1.1. Key point for the customer: ensure normal flow very quickly.
3.2.1.2. Key points for the Divisions: characterize the problem in the QR PDCA, completing 5W2H, doing first level analysis and send it to concerned branches
3.2.1.3. Speed-up the sending back of bad parts and if possible good part(s) to be compared with.
3.2.1.4. Managing sorting operations (at Customer and on advanced platforms): put in place the needed resources, systematically prepare a detailed instruction sheet, follow the progress of the activity, reporting the time spent for each operation and sorting results.
3.2.1.5. PDCA/FTA-LLC: Challenge the logical thinking of the PDCA analysis sent by the Divisions. If no progress done on PDCA improvement required, inform levels N+x (Division Functional Managers or Division Managers) and, if necessary, the Branch Functional Department concerned (see Appendix 11 for escalation process).
3.2.1.6. Response time: should the plants or divisions fail to respond on time required by the Customer / The company, inform levels N+x (Division Functional Managers or Division Managers) and, if necessary, the Branch Functional Department concerned (see Appendix 11 for escalation process).


3.2.2. COMMUNICATING WITH THE CUSTOMER:
3.2.2.1. React quickly when customers’ contacts become dissatisfied and send information to The company sites
3.2.2.2. Protect the customer by managing sorting operations, implementing surveys, preventive inspections,
3.2.2.3. When review of PDCA analysis is requested by the Customer, present the PDCA/FTA-LLC with Division representatives (ie: APU manager, plant manager) or on behalf of the Divisions
3.2.2.4. Serve as the point of access for customer contacts seeking information or a contact at The company.
3.2.2.5. Provide the Divisions with detailed information about the customer's organization and operating methods.
3.2.2.6. Define and communicate to Customer and internally back-up The company contacts when not available (ie.: holidays, business trip)
3.2.2.7. Support Divisions, communicating to Customer the issues under Customer responsibility detected on The company lines (ie.: damaged packaging, transportation issues when EXWORK)
3.2.2.8. Support Divisions in case of language issue with the Customer

3.3. Assist in start of production for new vehicles and modifications by:
3.3.1. Identifying and communicating Lessons Learned in current applications / customer plants that could be applied to new launches
3.3.2. Alerting on any issue which could impact the launch (ie: logistics, mis-handling, assembly recommendations not respected)
3.3.3. Managing index changes for production line batches and advance stock, in cooperation with the Divisions.
3.3.4. Stepping up the implementation of Quality improvement modifications (reminders, follow-up).
3.3.5. Facilitating communication between contacts at the Automaker site and the The company site during new product testing.
However, the resident in no way replaces The company technical assistants dispatched to the customer site for the launching of a new product. Division assistance could be put in place until customer SOP + 3 months (could be extended 3 months in case of specific request from Customer or GRE ).

3.4. Help make products easier to assemble and ensure that they are used properly by:
3.4.1. Informing the customer of the correct conditions of use and of The company's recommendations.
3.4.2. Informing the plants of the actual conditions of use and their evolution.
3.4.3. Detecting any Non-Conformance in the use of The company products at the customer site and immediately informing the customer.

3.5. Participate in measuring Quality by:
3.5.1. Being informed of customer Quality indicators that apply to The company products:
3.5.1.1. PPM Line Returns.
3.5.1.2. Percentage of Warranty Returns.
3.5.1.3. Specific customer indicators.
3.5.2. Knowing how indicators are measured at the customer site and by keeping The company Divisions informed of possible changes.
3.5.3. Knowing customer contacts who process and consolidate Quality data in IT systems, so as to help The company sites ensure that their own Quality data are correct.
3.5.4. Formalizing the numerous "in the field" quality data which is not covered by indicators.

3.6. Perform daily and Weekly Quality Reporting by:
3.6.1. Sending every day to concerned branch the standard daily report to inform concerned branches about the issues of the day
3.6.2. Sending every week (Monday) to Group Quality department the standard Weekly report to inform all branches about the progress status and ability to solve issues quickly


4. CONTACTS
4.1. In Customer plant
4.1.1. Technicians, Quality Analysts and Quality Department managers
4.1.2. Manufacturing Quality staff and Operators
4.1.3. Procurement agents and Logistics managers
4.1.4. Advanced platform managers
4.1.5. Sorting company managers

4.2. With The company
4.2.1. APU Managers, Plant Managers, Logistics Managers
4.2.2. Projects Managers
4.2.3. R&D engineers & Managers
4.2.4. APU Quality engineers, Quality Managers (site, Divisions, Branch, Group)

RESOURCES
4.3. To carry out his/her assigned tasks effectively, the resident must develop and maintain a knowledge of The company's products, methods and network by:
4.3.1. Regularly visiting production sites (personnel, product and process knowledge).
4.3.2. Getting training in PDCA/FTA, QRQC, LLC
4.4. The resident should have working equipment such as PC, Phone, Digital Camera, connections to network with high speed access in order to be able to communicate quickly with The company sites. (if the internet connection with high speed access is not possible in the Customer site, the Resident can be reimbursed - after Group validation – for his personal connection).



SKILLS REQUIRED

1. COMMUNICATION SKILLS
1.1. Use good communication skills to obtain trust of customers’ contacts and be recognized as THE COMPANY representative in customer’s site

1.2. Be able to explain clearly and precisely the problems to concerned The company Divisions, using all kind of communication tools (e-mail, phone, visits to sites)

1.3. Challenge The company sites in case some PDCA’s are not logical enough nor correctly completed


2. TECHNICAL SKILLS
2.1. Have a good knowledge of The company products, based on training obtained from each site

2.2. Be able to explain technical issues to customers, based on PDCA’s communicated by each site.


3. LANGUAGE
3.1. Speak the language of the customer

3.2. Speak English as additional language to be able to make daily and weekly reports and communicate with all concerned The company sites


4. EXPERIENCE
4.1. Has 3 years experience in a Quality function (Customer Quality, Production…)

4.2. Is used to meeting and dealing with customers, in an industrial environment

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