北京招聘

Amazon China is seeking a Technical Account Manager to join our team to facilitate content conversion and ingestion. The Technical Account Manager is responsible for supporting our partner accounts using our content management platform.

This position has an immediate, distinct effect on the experience of clients of Amazon China, and essential to this role is the ability to multitask in an environment of competing demands, both internal and external to the company. Applicants will be expected to address chronic system issues, provide process improvements, lead cross-functional projects, and contribute to a team environment. Applicants should have a clear, communicative presence in person and in writing, and have the discretion to make data-driven business judgments on a daily basis. In this position, ownership of work is extremely important, and candidates should have a demonstrable record of guiding large projects to their completion.

Responsibilities:
- Delivery timely, accurate and professional technical support to publishers
- Process and respond to emails and phone calls received from publishers
- Develop and refine conversion and ingestion services available to content providers
- Bring continuous improvement to operational processes
- Proactively identify and address content provider integration needs
- Drive expedient resolution and root cause analysis for critical issues affecting content ingestion
- Facilitate the conversion and ingestion of a wide variety of content formats into the content Store
- Some content related test operation and test data processing
- Work with customer service manager in project management

Requirements:
- College or Bachelor's degree on Computing or related majors required
- 3+ years of technical, operational management experience
- Strong Excel skills, high proficiency in PC and hands-on experience in Microsoft Office
- Experience with SQL, ONIX, XML, HTML, CSS, DRM and other media formats background in software development or testing
- Experience with start-to-finish process creation and improvement
- Creative thinking and strong technical, analytical and problem solving skills
- Strong attention to detail and good written and oral communication skills required
- Ability to manage multitask and to work in a dynamic and changing environment
- Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner;

Preferred:
- Experience in digital media and knowledge of the publishing industry is a plus
- Prior experience in process improvement initiatives or six sigma type of projects is preferred
- Previous working experience in multinational companies would be an added advantage

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。