北京招聘

Responsibility:
Provide service to customer via phone or Email in the manner of polite and professional way
Handle customer request/incident base on project requirement and support process
Trouble shooting and resolve customer’s daily IT related problem at 1st level
Escalation base on support flow and tracking the ticket until the case closed
Record and update ticket information in time

Requirements:
Fluent German and English.
Good knowledge of Microsoft Operating System, Office 2003. Familiar with Network(TCP/IP), application(SAP) will be a plus.
Good communication skill, have passionate and patient attitude to serve customers
Able to take night shift.
Native German Speaker is preferred.

工作职责
通过电话、邮件对用户提供关于电脑、应用程序、打印机、网络、国际电话等相关的IT第一级支持。
将提供的IT支持的细节记录进系统。
更新知识库。
与团队成员的常规工作交流。

任职资格
德语、英语流畅。可以接受夜班。
耐心、沟通能力佳。
接受培训后可以独立工作（有helpdesk或呼叫中心的工作经验，接受过helpdesk业务培训者优先）。
有IT背景、如果对服务器、网络熟悉者优先。
欢迎德语为母语者应聘。

德电（中国）通信技术有限公司 T-Systems P.R. China Ltd.

T-Systems is one of Europe's leading providers of information and communications technology (ICT). Within the Deutsche Telekom Group, T-Systems is responsible for supporting the business customer segment, ranging from medium-sized companies to multinational corporations and public institutions. The company has more than 52,000 employees in over 20 countries worldwide and posted revenues of more than 10 billion every year.

T-Systems Greater China has offices in Beijing, Shanghai, Hong Kong and Shenzhen with about 200 professionals engaged nationwide. From its headquarters in Beijing, T-Systems Greater China specializes predominantly in the automotive and manufacturing industries. With its twin data centers located in Beijing and Shanghai, a regional help desk and significant systems integration expertise, T-Systems helps companies to optimize their entire business value chain with ICT infrastructure and ICT solutions including Network Management, Desktop Services, Business Consulting, Dealer Services, Enterprise Resource Planning, Product Lifecycle Management and Supply Chain Management. Together with a close network of partners, T-Systems offers high-quality, one-stop services in China: from consulting to planning, implementation, and operation.

The recently opened Shenzhen Branch Office focuses on providing services and support to the mobile and fixed line network divisions for the Deutsche Telekom Group. It is represented by Terminal Management, Procurement, Mobile Technology and Fixed Line Network Technology. Main tasks of this branch are the management of new technologies and the support of critical success factors like LTE, device differentiation and services support such as Mobile Internet and Personal Social Networks by intensifying partnerships with suppliers from APAC-Region.

For more details, please visit: www.t-systems.com