北京招聘

Duties

• Desktop support for End users.
• Provide regular scheduled and ad hoc desktop support for a variety of systemsGo clients.
• Replace PC and Server parts, perform hardware upgrades and conduct regular hardware maintenance.
• Alert systemsGo management of potential critical situations.
• Monitor critical client problems until they are resolved, providing frequent updates.

Project Engineering

• Stage, configure and test IT equipment and network hardware as needed to complete projects on schedule.
• Assist the Project Manager with status reporting for daily task updates.

General

• Effectively communicate the status of client issues to the client and the systemsGo Service Delivery Manager
• Actively pursue enhancements to business processes to improve overall productivity.

Qualifications

• Technical Diploma, B.Sc. or B.EE. preferred
• Microsoft Certifications: MCSA/MCSE/MCITP; on Windows Server 2008 preferred
• Cisco Certifications: CCNA; CCNP/CCDA/CIPT desirable
• Solid Knowledge of networking, operating system and applications

Experience

• At least 1 year experience in a demanding end-user IT environment with extensive user interaction
• Experience providing IT support for multinational users and/or users in the financial industry.
• Experience with installing, maintaining and supporting office IT infrastructure-PCs, Servers,Telephones, LAN, WAN Accelerators, Network Routers / Switches / Hubs, etc.
• Experience with a variety of platforms, environments, support models, industries, etc. preferred

Language

• English-Both written and spoken fluency
• Mandarin-Spoken fluency required

Attributes
Communication-Communicate IT problems and solutions effectively to end users and management. Summarise activities and results effectively. Ability to cope well under pressure, and have a good understanding of how to deal with end users at all levels.
Presentation- Excellent user-facing skills. Professional manner and appearance are important.
Technical -A quick learner with a solid understanding of technology. Successful candidate should be technically capable of solving 60-80% of the problems independently, or able to seek further assistance through escalation channels if necessary. Document IT environments consistently and clearly.
Teamwork - Work effectively in teams. Respect opinions and contributions of team members. Ability to build good professional relationships with both teammates and the end client.
Productivity - Effective time management. Good work load management.
Problem Solving -Ability to gather information; explore and eliminate alternatives; request and utilise assistance from other sources; confirm problem diagnosis; identify, test and implement solutions; Front-to-back responsibility for issue resolution.
Quality Awareness -Understand and strive to solve problems rather than just treating symptoms. Follow assignments through to completion. Commitment to improving company's procedures.

职责
1.支持用户桌面
2.为systemsGo的客户提供定期和非定期的客户桌面支持
3.手动执行电脑和服务器硬件升级，并定期进行硬件维护。
4.潜在危急情况下灵活管理
5.跟进关键客户问题，直到他们得以解决，并提供定期更新。

项目工程
1.阶段，配置和测试设备和网络硬件，如期完成项目。
2.提供状态报告并协助项目经理进行日常任务更新。

日常工作
1.与客户和统筹经理有效沟通关于客户的问题
2.积极追求改善业务流程，提高整体生产力

资格
1.技术文凭，学士学位，B.EE。
2.微软认证：MCSA/MCSE/MCITP;会使用windows 2008的优先考虑。
3.思科认证：CCNA; CCNP/CCDA/CIPT
4.对于网络，操作系统和应用程序有扎实基础

经验
1.有1年以上最终用户环境用户交互的经验
2.有提供支持多用户或金融业用户的经验
3.在安装，维护和支持办公室infrastructure-pcs，服务器，电话，局域网，广域网加速器，网络路由器／交换机／集线器等。
4.有各种平台，环境，支持模型，行业工作经验的优先考虑

语言
1.英语书面及口语流利
2.普通话流利

属性
communication－与最终用户有效沟通IT问题及解决方案，有效总结及得出结论，能在压力下工作，能够很好的与各种终端客户有效沟通。

presentation-优秀地面向用户的技能。专业地态度和外观很重要
technical-快速学习能力，能够独立解决60％－80％地技术问题，或者能够寻求进一步援助渠道，能够持续并清楚的归档IT信息。
teamwork-良好地团队合作，尊重团队成员地意见及贡献，与队友及终端用户建立良好地业务关系。
productivity-有效地时间管理能力，良好地工作负载管理。
problem solving-信息获取能力；探索和排除方案；从其他渠道寻求援助；确认诊断问题；确定，测试和执行方案；全程解决问题地责任。
quality awareness-了解并努力解决问题，而不仅仅是表面地；完成后续任务；致力于提高公司地程序。

We started systemsGo in 1998 because we believed there was a better way to address the special IT needs of Tokyo businesses, and starting in 2008 we began our expansion into other locations in Asia including Hong Kong, Shanghai and Singapore. We saw partnership and process as the keys. We would work side-by-side with our clients to help reduce costs and improve efficiency.

To date, we've shared our expertise with hundreds of companies. They come to us because we find the best engineers and project managers. We train our people to use their experience and creativity to assess an IT system and make it better. And we ensure our own accountability through an online tracking system that gives our clients 24x7 access to every move we make on their behalf.

Most importantly, we continue to look for better ways to do what we do, because there's always room to improve and grow. If you've been searching for an IT partner that measures its success by yours, get to know systemsGo.