北京招聘

SUMMARY DESCRIPTION
The Customer Engineer will provide field technician support to our customers in the assigned area in China. He/she will provide both preventative and emergency maintenance, and ensure the equipment at customer sites is in proper working order. The Customer Engineer will take care of all distributors in central China region and direct customer in the region, and perform the accountabilities detailed below and other duties as assigned.

PRINCIPAL DUTIES & RESPONSIBILITIES
1. Electromechanical Emergency and Preventative Maintenance (60%)
?Deliver high quality preventative and emergency maintenance services on Datacard equipment
?Diagnose and understand equipment problems
?Work with a high degree of autonomy with the ability to test, diagnose and resolve issues
?Utilize Oracle to maintain proper inventory levels and complete service call reporting tasks
?Review stated requirements, perform initial analysis, and provide estimates of task duration.

2. Customer Interaction and Training (30%)
?Interact with customer operations staff
?Be consistently reliable and timely in all aspects of the position, and display a positive attitude.
?Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance.
?Work to continually improve customer relations
?Provide training and deployment services
?Provide technical supports and act as a technical backup for channel partners in the region especially on all service issues
?Develop/explore additional service business opportunities in serviced areas and accounts.
?Promote company's SMA and follow up on SMA renewal status with all direct and indirect customers.
?Assist in the preparation of hardware requirements specifications.

3. Learning and Development (10%)
?Participate in company sponsored personal development and quality initiatives
?Complete all company training and development courses required by Datacard
?Build up regional expertise in all technical aspects (Internally and Partners and Customers)

QUALIFICATIONS
1. Bachelor's Degree in Electrical & Electronics Engineering or related field or equivalent experience
2. 3 years or above progressive experience with Technical Support on both Hardware and Software
3. Working knowledge in the areas of Card issuance business, technical support, and field implementation of large and complex equipment would be an advantage
4. Strong Electronics and Electrical knowledge and trouble-shooting skill, knowledge on PC architecture and security would be an advantage.
5. Experience with performing preventive maintenance, curative maintenance and on-site trouble-shooting work independently.
6. Possess drive, tenacity, strong communication skills, and a team player.
7. Willingness and ability to work flexible hours, assignments and travel when required

Sterling is a US-based international HR management consulting firm with big operations and great success in China with business scope in executive search, psychological assessment, campus recruiting, market intelligence research, salary survey and other related HR services. As the first American HR management consulting firm to enter China in 1992, Sterling has since established office and alliance office in Shanghai, Beijing, Tianjin and Chengdu and has built solid partnership with our clients and enjoyed excellent reputation in China market

优异人力资源顾问公司(Sterling 猎头)是一家国际猎头公司，于1982年成立于美国，在90年代业务扩展到亚洲，1992年在北京创立第一家分公司。优异人力资源顾问公司的服务项目主要有猎头服务、校园招聘、人力资源咨询服务、高管评估、人力资源外包、员工态度调查、组织设计分析等。公司在中国、新加坡、日本、印度、韩国、英国等地区设立分公司或office。
优异人力资源顾问公司(Sterling 猎头)的服务客户主要为财富1000强、上市公司和优秀的本土企业;Sterling 猎头具有三十多年的人力资源服务经验，具备丰富的人力资源行业知识，引领世界人力资源行业发展;公司建立了丰富的人才资源库，并与本土文化进行充分的融合，为企业客户提供优质的服务。