北京招聘

Company; Links Logistics (Shanghai) Co., Ltd
Job Description: Customer Service & Documentation Co-ordinator
Experience: Min 3 years within Freight Forwarding / 3PL Logistics
Knowledge: Extensive knowledge of freight forwarding, shipping commercial procedures; freight rate structure; Sea & Air documentation including - shipper/consignee, internal, carrier and customs documentation requirements.

Language Skills: Excellent spoken & written English skills a must
Native spoken & written Mandarin

Reporting To: General Manager - Freight Forwarding & Logistics
Duties will include:

Export / Import Documentation:

* Co-ordinate all Export / Import documentation requirement for both Sea & Air freight shipments
* Co-ordinate (confirm) booking information and documentation requirements with clients
* To ensure cargo booking to vessels through shipping agent or direct on INTTRA
* To ensure cargo bookings are entered into Links system
* To ensure all data is provided to carrier(s) and their shipping agent in timely manner, and compliant with AMS (US customs 24 hour rule) & ENS (Europe customs 24hour rule)
* To check all data information for Bills of Lading is receipted (from clients), provided to Carrier & Shipping agent and cross-checked to ensure all information is correct and agreed by client prior to B/L issuance
* To create Export / Import documentation and ensure receipt of all customs documentation received/collected from clients and that all information is correct in accordance with shippers bookings and forwarding instructions
* To create booking lists and issue documentation to Customs Broker for customs clearance
* To issue documentation to shipping agent and transport companies
* ensure follow-up with customs broker for customs clearance verification per shipment
* ensure follow-up with customs broker for return of tax rebate forms and confirm when returned to client



Bookings / Operations Support

* liase with customer regarding cargo readiness and date/time booking for transport

* ensure transport (truck, barges etc) are booked in accordance with customer cargo collection requirements against bookings
* ensure transport companies are in possession of correctly stamped (carrier / customs) prior to collection of cargo for delivery to port
* confirm cargo/container delivery to terminal for loading
* verify any transport demurrage claims through gate-in / gate-out stamp receipts
* confirm all cargo loaded onboard vessels - upon sailing and issue confirmation /advice to Links management, sales and customers accordingly


Customer Service & Internal Sales Support

* assist sales in servicing customer requests
* attain freight rates from shipping lines for all types of cargo in accordance with required terms & conditions of shipment
* arrange "Marine Insurance" for shipments as necessary
* close communication with Management
* receive and process booking information from sales & or customer
* Insert bookings into Links system
* Send booking notes / booking confirmation to customer
* contact shipping agent/carrier with regard booking situation
* check cargo arrival at Terminal & communicate this to Management, Operations & Sales accordingly
* Manage complaints & exceptions, reporting to Links Logistics Shanghai Management
* Ensure sailing schedules, terminal receiving open / cut-off, documentation cut-off date/times and issued to customers
* Any other requirements as directed by Links Logistics Shanghai Management

* Consolidate weekly sales visit schedule and industry sector sales information
* Monitor potential cargo bookings which are rejected
* Analyze competition & freight rate levels


Any other requirements as directed by Links Logistics Management

Only those having experience and background in international freight forwarding and logistics need apply.

We started Links Moving Asia in 1997 with a group of like minded individuals who believed that an international move could be done more cheaply, smoothly and easily.

With this guiding principle always in mind, our company has grown over the last decade into a full service transportation provider. We offer the full range of moving and relocation services including household moving, storage, pet relocation, wine storage, baggage shipments, self storage, logistics, freight forwarding, immigration advice, vehicle shipping, furniture leasing and insurance. Our business began in Hong Kong, and has grown throughout Asia handling over 3,000 international moves worldwide every year.

We hire and train internationally savvy, multilingual professionals with a background in customer service. We believe that you should have a friendly mover that speaks your language, understands your needs and is knowledgeable about the world.

We are successful by doing the basics well. We have looked at the components that make up a move and have sought to improve upon all areas, by saving costs and time, eliminating excesses, and exploring consolidation opportunities to bring you a better service all round. In packing we have strengthened and improved our materials. When packing your goods, we do our utmost to ensure they are carefully packed and will arrive safely at their destination. In shipping, we have combined our purchasing power with other movers worldwide to get the best deals possible from shipping companies and airlines. In delivering your move (outside of Asia), we have a network of top quality companies that have given us preferred supplier rates. This way we can move you and your family from A to B smoothly and affordably.

We are an entirely management-owned company. We reinvest our profits into the business and have installed the best software in the industry. We invest in real assets for the business (warehouses and offices), so that we can keep prices competitive over the long run for you the customer.

"We want to be your smart choice of Mover"