(Assistant) System Support Analyst
华特迪士尼（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：娱乐/休闲/体育
职位信息
- 发布日期：2014-04-30
- 工作地点：上海-黄浦区
- 招聘人数：1
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语精通
- 职位类别：Helpdesk 技术支持 技术支持/维护工程师
职位描述
This is a supporting role in the Asia Pacific Disney Consumer Products (DCP) Information Technology (IT) Operations Team.
The role calls for a highly competent and proactive person with a good knowledge in financial processes and applications. The role also requires understanding of the processes in contract administration, budget, forecast and the detailed working of the systems which underpin them.
Responsibilities
? Application support on DCP systems
? Pro-actively resolve support issues from Disney users and licensees
? Analyze, diagnose, test and implement solutions to support requests according to professional structured approach
? Escalate and track support issues according to Operations team guidelines
? Handle system errors and work with end-users for diagnosis and analysis in a professional structured approach
? Escalate any unsolved issues to DCP IT teams in USA for further diagnosis and analysis
? Responsible in broadcasting email communication to end users on new releases
? Assist in system rollout, user acceptance testing, performance testing and other system related activities
? Empathize with end-users to provide the best-possible workarounds
? Maintenance of standard email templates for frequently asked questions (FAQ)
? Proactively acquire detailed working of DCP systems
Proactively verify the detailed working of the systems which underpin them
? Document detailed working of the systems for Operations team
? Work with System Owners to verify any undetermined errors or features
? Understand the workings of different applications on different platforms and different browsers
Qualifications and Experience
Education
? Relevant tertiary-level qualification. (M)
? Degree in Computer Science or MIS (P)
Skills
? Excellent customer service skills (M)
? Practical financial and/or e-business application system analysis experience (M)
? Strong process and systems analysis (M)
? Understanding of web applications and their behavior under different operation systems such as Windows and Mac OS (M)
? Excellent command in written and spoken English (M)
? Fluent in written and spoken Chinese (Cantonese and Putonghua) languages - (M)
? SQL (P)
Professional Experience
? Hands-on experience in application development (M)
? Hands-on experience in System Development Life Cycle (M)
? Minimum 3-year IT user support (M)
? Minimum 3-year IT development/technical experience (M)
? Minimum 1-year experience in design and implementation of practical IT solutions (M)
? High proficiency in PowerPoint, Excel (charts and sort data etc.), and Word (M)
? Multi-national company experience (P)
? Previous consulting experience (P)
Personal Attributes
? Self motivated, enthusiastic and creative self starter, proactive and reliable (M)
? Excellent communications and interpersonal skills (M)
? Excellent organizational skills (M)
? Sensitivity to diverse cultures (M)
? Team player (M)
The role calls for a highly competent and proactive person with a good knowledge in financial processes and applications. The role also requires understanding of the processes in contract administration, budget, forecast and the detailed working of the systems which underpin them.
Responsibilities
? Application support on DCP systems
? Pro-actively resolve support issues from Disney users and licensees
? Analyze, diagnose, test and implement solutions to support requests according to professional structured approach
? Escalate and track support issues according to Operations team guidelines
? Handle system errors and work with end-users for diagnosis and analysis in a professional structured approach
? Escalate any unsolved issues to DCP IT teams in USA for further diagnosis and analysis
? Responsible in broadcasting email communication to end users on new releases
? Assist in system rollout, user acceptance testing, performance testing and other system related activities
? Empathize with end-users to provide the best-possible workarounds
? Maintenance of standard email templates for frequently asked questions (FAQ)
? Proactively acquire detailed working of DCP systems
Proactively verify the detailed working of the systems which underpin them
? Document detailed working of the systems for Operations team
? Work with System Owners to verify any undetermined errors or features
? Understand the workings of different applications on different platforms and different browsers
Qualifications and Experience
Education
? Relevant tertiary-level qualification. (M)
? Degree in Computer Science or MIS (P)
Skills
? Excellent customer service skills (M)
? Practical financial and/or e-business application system analysis experience (M)
? Strong process and systems analysis (M)
? Understanding of web applications and their behavior under different operation systems such as Windows and Mac OS (M)
? Excellent command in written and spoken English (M)
? Fluent in written and spoken Chinese (Cantonese and Putonghua) languages - (M)
? SQL (P)
Professional Experience
? Hands-on experience in application development (M)
? Hands-on experience in System Development Life Cycle (M)
? Minimum 3-year IT user support (M)
? Minimum 3-year IT development/technical experience (M)
? Minimum 1-year experience in design and implementation of practical IT solutions (M)
? High proficiency in PowerPoint, Excel (charts and sort data etc.), and Word (M)
? Multi-national company experience (P)
? Previous consulting experience (P)
Personal Attributes
? Self motivated, enthusiastic and creative self starter, proactive and reliable (M)
? Excellent communications and interpersonal skills (M)
? Excellent organizational skills (M)
? Sensitivity to diverse cultures (M)
? Team player (M)
公司介绍
华特迪士尼公司（纽约证券交易所上市名称：DIS）华特迪士尼公司及其子公司和联营机构, 是家庭娱乐和媒体业务的多元化国际企业之首，其五项主要业务包括媒体网络、主题乐园及度假区、影视娱乐、迪士尼消费品及迪士尼互动媒体集团。迪士尼公司是道琼斯工业平均指数30个组成公司之一，上一财政年度总的收入达三百四十亿美元。