北京招聘

CPC Call Agent
Requirements
- Basic math skills, high school level or above
- Fluent in English (More than 800 TOEIC score or equivalent level)
- Good grammar and spelling in written communications
- Ability to multitask among multiple customers and applications
- Ability to work with complex procedures and program guidelines
- Patience and Empathy in customer interactions
- Active listening skills
- Inbound customer service skillset in field of software technologies
- Familiar with basic Microsoft application software such as Office
- Touching typing skill, 35 letters in Japanese/ a minute or 30 words in English / a minute.
- Basic knowledge about billing system
- Familiar with application tools used at call centers

Preferred Competencies
- Ability to communicate complex information via verbal and written communication, with proper grammar and intercultural awareness
- Ability to work with complex procedures and program guidelines
- Ability to work with complex procedures, within defined support boundaries and program guidelines
- General understanding of networking and familiarity with hosted security technologies
- Effective communications skills to audiences ranging from IT managers to CIO’s of small to medium businesses
- Understanding of new software and technology with broad awareness of online services
- Basic understanding of online subscription services

工作地点：紫竹
有意者请将简历发送至邮箱wu.ting.ting@fesco.com.cn

北京外企人力资源服务有限公司（简称FESCO）是中国第一家专业化人力资源服务公司，拥有30多年行业经验以及完备的服务资质。
FESCO在北京设有11家办事服务机构，在全国建立了60余家投资公司及分公司。作为中国人力资源服务行业的领跑者，FESCO目
前服务于来自上百个国家和地区的万余家客户以及在这些机构中工作的近60万名中外雇员。在华投资的世界500强企业中90％以上
选择了FESCO的服务。