北京招聘

工作职责：

1. 维护管理Maintenance Management

管理，维护及维修客户资产

Manages, maintains and repairs the facilities of client

指导工程团队高效并且安全地执行设备维护维修工作，监督并控制日常运作

Initiates, directs, monitors and controls daily operation and maintenance team members to ensure that all activities are performed in a safe and efficient manner

监督计划的执行情况确保预防性维护保养工作按时完成；对于服务需求在规定的时间内响应并执行

Monitors execution to ensure PPM 100% completed on time. Responses and implement service request within required timeline

2. 客户Client

遵循并执行营运必做客户篇

Be conversant and in compliance with Les Incontournables for Client module

保持与客户管理代表和其他具备影响力的代表的日常沟通

Ensures daily communication with client dedicated interlocutors and non-dedicated interlocutors identified influential

协同上级经理关于以下内容的制定和执行：

Takes part with his/her line manager in definition and implementation of:

ü 客户影响网络Client web of influence

ü 客户月度报告Client monthly reports

ü 客户年度行动计划Client annual action plan

ü 发展和管理营运计划，例如业务持续计划，部署，沟通Develops and manages operation plans like business continuity, deployment, communications, etc.

及时汇报上级经理有关于客户业务发展计划和其它相关信息，特别是有关于客户管理代表的变更信息

Reports to his/her Line Manager any evolutions of client business and all other relevant information about client, in particular any relevant changes in organization and changes of interlocutors

参加客户会议并准备会议纪要，交由上级经理审核

Attends client’s meetings and prepares the meeting minutes for Line Manager’s validation

基于客户满意度调查结果，协同上级经理制定行动计划

Follows the result of customer survey, participates in definition of action plan with his/her Line Manager and implements it

参与内/外部流程的回顾以确保交付优质服务

Participates in external and internal process reviews to achieve service delivery excellence

保持积极主动的客户沟通

Ensures daily and pro-active communication with the client

充分理解合同服务范围，工作时间，服务水平协议并确保执行

Be thoroughly conversant with and implements contract requirements in terms of work scope, operational hours, service level, etc.

处理投诉并向上级经理汇报解决协议

Handles complaints directly when in his/her area of responsibility (quality of service), and reports to Line Manager on the status of resolution

依照约定的频次执行客户满意度调查

Implements the customer survey at a frequency agreed with client

3. 业务发展Business Development

在现有客户中发展壮大当前服务，特别在会见客户时识别讨论长期的和临时的服务机会

Enlarges existing services with existing client, in particular by identifying and promoting permanent and temporary service opportunities when meeting the client

在现有客户中发展新的服务项目，特别在会见客户时识别讨论合作机会

Develops new services with existing client, in particular by identifying and promoting opportunities when meeting the client

知晓索迪斯餐饮和设施服务范围，告知上级经理从客户处了解到的相关信息

Knows the range of Catering and FM Services provided by Sodexo. Informs his/her Line Manager of all information he/she learns on his/her client's site

参与发展新客户。配合公司业务拓展部准备现场参观，介绍日常运作，发现潜在顾客时告知上级经理

Takes part in development of new clients. For that, prepares for site visit of Sodexo BD with prospects and introduces the daily operation.

4. 人力资源管理HR Management

确保执行营运必做人力资源管理篇

Be conversant and in compliance with Les Incontournables for HR module

管理团队，培养团队的服务精神，团队精神和进取精神

Manages his/her team and helps them to develop Service Spirit, Team Spirit and Spirit of Progress

管理并定期召开内部会议

Manages regular collective meetings within his/her team

在人力资源部门的支持下培训下属

Trains his/her team with the support of HR

根据人力资源管理程序评估员工，识别具备潜能的员工并告知上级经理和营运人事经理

Assesses his/her staff according to HR process & procedures. Identifies staff with potential, and then introduces them to line manager & OHR

向上级经理建议工资增长和提升方案

Proposes salary increase and promotion to his/her Line Manager

资源整合和利用以提升生产力和效率

Optimizes the organization of his/her team to make it as productive

5. 财务管理和报告Financial Management & Report

确保执行营运必做财务管理篇

Be conversant and in compliance with Les Incontournables for Financial Management module

编制年度预算和预测

Works out site budget & forecast processes

根据上级经理设定的目标管理项目财务业绩

Manages the financial results of his/her site according to the objectives sets up by his/her Line Manager

按时提交财务数据和报告，确保数据正确、及时、一致

Ensures accuracy, timeliness and consistency of site economic and financial data and reports

确保及时收款

Ensures that the clients make timely payment

识别销售增长机会，管理成本，实现利润最大化

Identifies opportunities to increase sales, manages costs and optimizes profits

6. 质量Quality

确保执行营运必做质量管理篇，及专家中心后续发展流程

Be conversant and in compliance with Les Incontournables for Quality Management module, and subsequent development by CofEx

确保团队员工理解索迪斯标准（营运必做）的重要性和意义，并保证执行

Makes sure all his/her staff understand the importance and the meaning of all Sodexo quality standards (Les Incontournables) and ensures implementation on his/her site

7. 健康，安全和环境Health, Safety & Environment

确保执行营运必做健康、安全与环境篇

Be conversant and in compliance with Les Incontournables for Health, Safety and Environment module

建立项目风险评估及管理计划

Establishes a site risk assessment / management plan

监督安全和潜在风险，确保危机状况在客户和索迪斯其它职能部门的参与下妥善解决

Monitors the safety and potential risks of the working environment to either our employees and/or client employees, and ensures that any critical situations are promptly dealt either with client or relevant Sodexo functions (HR, H&S)

基于公司的相关政策和程序，及时向有关部门汇报员工和设施的事故

Ensures any serious incidents involving our employees or the facilities and employees of our clients are reported immediately to relevant levels and updated according to company policies and procedures

8. 公司价值观和形象Corporate Values & Image

确保员工了解并运用索迪斯理念，核心价值观、道德准则，以及其它公司政策

Ensures staff understands and applies Sodexo philosophy, core values, ethical principles and all company policies

促进提升索迪斯形象，纠正负面影响

Promotes the corporate image of Sodexo on his/her site and rectifies any negative or inappropriate perception client might have

9. 其它Others

管理小型项目

Manages small-sized projects

任职资格：

1. 教育背景Education Background

本科或以上学历

Bachelor degree or above

暖通空调、电气专业优先 或机械工程相关专业毕业,

Major in electrical/HVAC/Mechanical /mechanical engineering, HVAC and Electrical is preferred

2. 工作经验Working Experience

8年以上设施管理，设备维修维护相关经验，有超过3年以上在跨国企业任经理职位经验

8 years and above in facility management, equipment maintenance, with more than 3 years’ experience in manager position in multinational company

有医药行业或电子行业工作背景者优先

Has work experiences in the pharmaceutical industry or electronics industry is preferred

3. 专业技能Professional Skills

熟悉并能够根据设计蓝图开展工作

Be able to read and work with blueprints

熟悉预防性/预测性维护及计算机化维护管理系统

Knowledge and experienced in Preventive/Predictive Maintenance and CMMS (Computerized Maintenance Management System)

熟悉TPM

Familiar with TPM

4. 通用技能General Skills

良好的倾听、演讲和沟通技巧

Good listening, presentation and communication skills

良好的团队意识

Good team spirit

卓越的领导力和执行力

Strong leadership and execution ability

英语口语及书写流利

Fluency in spoken and written English

良好的电脑办公软件（Word，Excel, PPT）操作能力

Excellent computer skills (office software – word, excel, PPT)

关于我们
索迪斯中国
索迪斯集团（sodexo）由皮埃尔.白龙先生创建于1966年，总部位于法国巴黎。
今天，凭借着四十多年的丰富经验，索迪斯集团已成为世界上***的从事餐饮服务及综合后勤管理的跨国公司，名列全球500强企业名录。截止到2011年底，索迪斯集团拥有员工413,000名，共有33,400个运营点，分布于80个国家。

索迪斯集团作为首家国际化餐饮综合服务公司于1995年进入中国市场。目前，索迪斯大中国区业务涉足北京、天津、沈阳、武汉、大连、上海、无锡、杭州、南京、广州、深圳、东莞、珠海、香港等四十个城市。拥有员工近16000人，在全国各地的近650个运营点内为客户提供量身定制的餐饮服务、业务支持服务、工程服务和生活便利服务。索迪斯致力于以专业的服务水准，为中国客户提供优质后勤服务、培养一流人才、提供***客户体验，并为中国的社会经济发展做出贡献。

索迪斯业务范围包括为工商企业、行政部门、学校和大学、医疗卫生健康机构、等各类单位团体提供餐饮服务及各种后勤管理服务。

伴随着公司的不断发展，我们真诚的欢迎素质优秀、具备良好顾客服务意识并且能够创造佳绩的人士加入索迪斯公司。

我们的使命：提高每日生活质量
我们的愿景：超越客户期望
我们的价值观：服务精神，团队精神，进取精神

更多信息请关注公司网站www.sodexo.cn


about us
sodexo china
founded in 1966 by mr. pierre bellon, and set up its global headquarters in paris, france.

today, with more than 40 years rich experience and successful operations in the five continents, sodexo has become the largest multinational corporation in catering and facility management field around the world. as a global fortune 500 company with more than 413,000 employees, sodexo has established more than 33,400 contract operations in 80 countries by the end of 2011.

in1995, sodexo was the first international catering and facility management company to launch its business in mainland china.

today with more than 16,000 employees, near 650 contract operations in china, sodexo has set up business in 40 cities, beijing, tianjin, shenyang, wuhan, dalian, shanghai, wuxi, hangzhou, nanjing, guangzhou, shenzhen, dongguan, zhuhai as well as hong kong. sodexo has always been committed to providing world-class professional catering services, business support services, engineering services and lifestyle services, training top talents, delivering the best client offerings, and more importantly contributing to the social and economic development in china.

sodexo business scope covers catering and facility management services for business corporations, government, landscapes, schools, health and medical institutions, etc.

as sodexo’s business is growing, we sincerely welcome the excellent candidates who have good sense of customer service and the ability to gain business to join sodexo.

our mission: to improve the quality of daily life
our vision: to exceed the expectations of client
our values: service spirit, team spirit, spirit of progress

for more information, please visit our website: www.sodexo.cn