北京招聘

Description

Sourcing SSC is responsible for the operations of the Invoice to pay process for all Ericsson internal and Supplier invoices and the call off and implement agreement for indirect material.

We are now going to build up separate Contact Center for Sourcing SSC in New Delhi, Dallas and Beijing, and are now recruiting a Contact Center manager for Beijing. We are looking for a senior and highly motivated and enthusiastic manager that will be responsible for driving this part of the sourcing operations towards "best in class" in our industry.

The Contact Center manager reports to the Sourcing SSC Manager in Beijing and manage her/his responsibilities within the framework and governance principles that are set. This requires leadership in motivating and developing the employees, and sharing best practices.

For more information about us please see our website and our ericoll site:

Ericoll: https://ericoll.internal.ericsson.com/sites/sourcing_service_delivery/default.aspx

The responsibility covers all Sourcing SSC resources within the Contact Center organization and includes:

- Staffing, resource planning and competence development including individual performance management (IPM)

- Manage day to day operations

- Performance – ensure that the teams achieve set performance and cost targets

- Supporting, coordinating and providing guidance to the stakeholders that the SSC cooperates and lead change mgmt within the Governance model

- Manage deviations from processes and minimize the differences in how services are being performed.

- Secure cooperation with 2nd and 3rd line support for the Contact Center.

- Escalation point for issues related to deliveries and performance. The Contact Center Manager works with the responsibility to resolve and improve performance.

- Execute relevant elements of the Sourcing SSC Strategy

Qualifications

- Master/Bachelor of Business Administration or equivalent

- Minimum 8-10 years out of which 5-7 years experience in a Contact Center in a captive center or a BPO type business, with two year in the management role.

- Result orientation, Quality Orientation, Service minded, be able to stand stress.

- System and process competence (local business vs. global standards for processes and systems)

- Knowledge of Financial Model, Directives and Processes

- Proven track record of peoples management skills

- Fluent in English

- Highly developed communication skills

To apply this position, please visit https://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00064087

爱立信是全球领先的通信技术与服务提供商。我们致力于通过各种高效实时的解决方案打造网络社会，让世界各地的人们能够在可持续发展的社会中更加自由地学习、工作和生活。

我们提供针对电信运营商和其它行业的信息通信服务、软件与基础设施。
爱立信提供的网络承载着全球40%以上的移动业务，我们为运营商提供支持的网络正在为超过20亿用户提供服务。

我们在全球180个国家拥有超过10万名员工。
爱立信于1876年创立，总部设在瑞典斯德哥尔摩。
2011年公司收入达2269亿瑞典克朗（350亿美元）。
爱立信在斯德哥尔摩和纳斯达克证券交易所挂牌上市。