北京招聘

Description

Sourcing SSC is responsible for the operations of the Invoice to pay process for all Ericsson internal and Supplier invoices and the call off and implement agreement for indirect material.

We are now going to build up separate Contact Center for Sourcing SSC in New Delhi, Dallas and Beijing, and are now recruiting Contact Center agents for Beijing. We are looking for highly motivated and enthusiastic staff that will part of driving this part of the sourcing operations towards "best in class" in our industry.

The Contact Center agents reports to the Sourcing SSC Contact Center Manager in Beijing and manage her/his responsibilities within the framework and governance principles that are set.

For more information about us please see our website and our ericoll site:

Ericoll: https://ericoll.internal.ericsson.com/sites/sourcing_service_delivery/default.aspx

The area of work covers the invoice to pay, the call off and implement agreement area and includes:

Provide 1st line support for the SSC services for end-users and suppliers supported by Sourcing SSC via phone or email.

The Contact Center Agent receives, pre-analyzes, categorizes and describes the problem, and if the agent has sufficient knowledge and/or authorization, also solves it in 1st line otherwise the ticket is dispatched to 2nd line.

The Contact Center Agent will be provided with a deeper knowledge and will answer “How to questions” for specific systems such as Ericsson buyer and/or routines such as the Ericsson Invoice to pay flow or the call of process.

Ticket handling is done via the ticket system WIH.

Qualifications

- Bachelor Degree in economics, finance or the similar areas.

- 1-2 years working experience in FIE, experience in Voice services (inbound/outbound) is preferred.

- Basic knowledge of accounting process

- Experience in handling the Case Management system (WIH Ticketing tool)

- Good Computer Knowledge

- Basic ability to adapt to change, strive for improvements and eager to learn new working processes, methods etc.

- Process understanding.

- Good ability to work in teams.

- Excellent in verbal and written English, Japanese or Korean.

- Knowledge of SAP-R3 and Excel is preferred.

To apply this position, please visit http://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00064218

爱立信是全球领先的通信技术与服务提供商。我们致力于通过各种高效实时的解决方案打造网络社会，让世界各地的人们能够在可持续发展的社会中更加自由地学习、工作和生活。

我们提供针对电信运营商和其它行业的信息通信服务、软件与基础设施。
爱立信提供的网络承载着全球40%以上的移动业务，我们为运营商提供支持的网络正在为超过20亿用户提供服务。

我们在全球180个国家拥有超过10万名员工。
爱立信于1876年创立，总部设在瑞典斯德哥尔摩。
2011年公司收入达2269亿瑞典克朗（350亿美元）。
爱立信在斯德哥尔摩和纳斯达克证券交易所挂牌上市。