德语技术支持
北京东方精才咨询有限公司
- 公司规模：50-150人
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2013-09-04
- 工作地点：北京
- 招聘人数：4
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语熟练
德语精通 - 职位类别：客服专员/助理(非技术)
职位描述
German Speaking customer Service Specialist
Responsibility:
Provide service to customer via phone or Email in the manner of polite and professional way
Handle customer request/incident base on project requirement and support process
Trouble shooting and resolve customer’s daily IT related problem at 1st level
Escalation base on support flow and tracking the ticket until the case closed
Record and update ticket information in time
Requirements:
Fluent German english
Good knowledge of Microsoft Operating System, Office 2003. Familiar with Network(TCP/IP), application(SAP) will be a plus.
Good communication skill, have passionate and patient attitude to serve customers
Native German Speaker is also welcome.
Able to take night shift.
Responsibility:
Provide service to customer via phone or Email in the manner of polite and professional way
Handle customer request/incident base on project requirement and support process
Trouble shooting and resolve customer’s daily IT related problem at 1st level
Escalation base on support flow and tracking the ticket until the case closed
Record and update ticket information in time
Requirements:
Fluent German english
Good knowledge of Microsoft Operating System, Office 2003. Familiar with Network(TCP/IP), application(SAP) will be a plus.
Good communication skill, have passionate and patient attitude to serve customers
Native German Speaker is also welcome.
Able to take night shift.
公司介绍
北京东方精才咨询有限公司是由一批具有丰富专业知识和行业经验及卓越的项目管理能力的资深顾问组成的猎头公司，多年来我公司秉承专业、高效的经营服务理念致力于为跨国公司及国内大中型企业客户提供全方位的人力资源服务（招聘、培训、管理咨询服务等），为满足不同客户的多层次需求，我们积累了雄厚的资源，拥有强大的人脉网络，并建立了一套科学、快捷、有效的资源管理系统，以获得资源的效用及共享的最大化，从而为客户提供更为优质和迅捷的服务。