北京招聘

Description

As being CS Operation Manager, you are expected to take ownership of Customer Support Processes and Tools to ensure smooth operations in Customer Support Activities.

Main Roles and Responsibilities:

To setup and to maintain necessary procedures / platforms / resources to ensure smooth Customer Support Operation on regional level
To drive and/or to facilitate Customer Support programs on regional level
Interface with both Local and Global Forums on CS Processes and Tools Requirement and Development
To ensure Follow-up actions are in place for CS Operations with assistance from Performance Support Analyst.

Qualifications

MSc/BSc in Information Technology / telecommunications engineering, computer science or equivalent
Experience in the telecommunication area for at least 5 years
Good Understanding on Customer Support and Technical Service Operations
Good communication and presentation skills
Experience in Project Management
Experience in IT Tool / Webpage development and/or Visual Basic Programming is a strong advantage
Fluency in both English and Chinese are required

To apply this position, please visit https://ericsson.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=00043671

爱立信是全球领先的通信技术与服务提供商。我们致力于通过各种高效实时的解决方案打造网络社会，让世界各地的人们能够在可持续发展的社会中更加自由地学习、工作和生活。

我们提供针对电信运营商和其它行业的信息通信服务、软件与基础设施。
爱立信提供的网络承载着全球40%以上的移动业务，我们为运营商提供支持的网络正在为超过20亿用户提供服务。

我们在全球180个国家拥有超过10万名员工。
爱立信于1876年创立，总部设在瑞典斯德哥尔摩。
2011年公司收入达2269亿瑞典克朗（350亿美元）。
爱立信在斯德哥尔摩和纳斯达克证券交易所挂牌上市。