北京招聘

Job Description

BASIC INFORMATION
FUNCTIONAL TITLE: Client Service
DIVISION: TFCMC / I&S
DIRECT MANAGER: Team Lead, Service
LOCATION: Shanghai

KEY RESPONSIBILITIES in bullet points
? Handle daily client inquiries related to transactions, e-banking trouble shooting and FCY supporting documents etc. Provide guidance to clients regarding regulation updates, product enhancement, account opening and dbdi application.
? Coordinate with back office team for transaction investigation, urgent payments and incoming collections.
? Maintain close contact with tiered customers to ensure DB’s service is up to standard. Assist in the timely consolidation of management information to enable the continuous review of service standards, proactively monitor and take appropriate actions to ensure that expected utilization and penetration levels are met
? Perform other administrative tasks that may be assigned by the team leader.

SELECTION CRITERIA education and skills, languages etc

? Graduate with 2-3 years’ experience or finance in a banking environment.
? Knowledge of accounting principles (relevant to clients) is major asset.
? Familiar with multi OS platform, LAN, application and telecommunication software/equipment and experienced in data communication
? Customer focus and service oriented
? Good communication and inter-personal skills
? Ability to work in a team
? Fluent in both oral and written English.

德意志银行在中国大陆的业务


德意志银行最早于1872年进入中国，在上海设立其***家海外办事处。2008年德意志银行在

中国注册法人银行 - 德意志银行(中国)有限公司(“德银中国”)。德银中国是德意志银行的全资

子公司，总部设在北京，并在北京、上海、广州、天津、重庆和青岛设有分行。德意志银行

还在北京和上海设有证券业务代表处。


德银中国现有业务部门包括企业及投资银行部、环球市场部以及财富管理部。