北京招聘

Responsibilities：

1st level support, user help desk.
2nd level support, onsite support
Ticket handling
Problem analysis, issue resolution,
End-user communication.
Ticket escalation and 3rd level interface.
Change management and problem management coordination
Knowledge management

Profile description：
Necessary skills:
AD ++
AD - Domain Service +++
HP OVSC ++
CAx application ++
Oral English ++
IT technology +++


Desirable skills:
Application Developer experience +
CAx implement experience+


Soft skills:
Strong personal sense of responsibility
Strong ability to familiarize with complex technical and functional topics in short period of time
Strong ability to work in a team
High motivation and resistance to high work load
Willingness to extended work time, in the evening and on weekends
English (business fluent)
Willingness to work in intercultural projects
Organized independent working style
Strong ability in communication
Willingness to travel (during transition)

德电（中国）通信技术有限公司 T-Systems P.R. China Ltd.

T-Systems is one of Europe's leading providers of information and communications technology (ICT). Within the Deutsche Telekom Group, T-Systems is responsible for supporting the business customer segment, ranging from medium-sized companies to multinational corporations and public institutions. The company has more than 52,000 employees in over 20 countries worldwide and posted revenues of more than 10 billion every year.

T-Systems Greater China has offices in Beijing, Shanghai, Hong Kong and Shenzhen with about 200 professionals engaged nationwide. From its headquarters in Beijing, T-Systems Greater China specializes predominantly in the automotive and manufacturing industries. With its twin data centers located in Beijing and Shanghai, a regional help desk and significant systems integration expertise, T-Systems helps companies to optimize their entire business value chain with ICT infrastructure and ICT solutions including Network Management, Desktop Services, Business Consulting, Dealer Services, Enterprise Resource Planning, Product Lifecycle Management and Supply Chain Management. Together with a close network of partners, T-Systems offers high-quality, one-stop services in China: from consulting to planning, implementation, and operation.

The recently opened Shenzhen Branch Office focuses on providing services and support to the mobile and fixed line network divisions for the Deutsche Telekom Group. It is represented by Terminal Management, Procurement, Mobile Technology and Fixed Line Network Technology. Main tasks of this branch are the management of new technologies and the support of critical success factors like LTE, device differentiation and services support such as Mobile Internet and Personal Social Networks by intensifying partnerships with suppliers from APAC-Region.

For more details, please visit: www.t-systems.com