双语(英文/中文)网络运营中心技术支撐(职位编号:04)
艾玛图信息技术咨询(北京)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:通信/电信/网络设备 互联网/电子商务
职位信息
- 发布日期:2013-08-23
- 工作地点:北京
- 招聘人数:2
- 语言要求:英语熟练
普通话精通 - 职位类别:技术支持/维护工程师 Helpdesk 技术支持
职位描述
Bilingual (English/Chinese) Network Operations Center (NOC) technician.
双语(英文/中文)网络运营中心技术员
Duties and Responsibilities include the following. Duties may change from time to time and other duties may be assigned.
岗位职责(职责或会改变,或会被分配至其他职务)
- The engineer responsibilities include first level help desk and coordination support for managed service operations with a concentration on LAN/WAN network technology.
工程师职责包括:第一层次的帮助支援协调及支持LAN/ WAN网络技术管理业务 - The successful candidate will understand at basic level network issues and coordinate problem resolution.
成功的候选人将要了解基层网络的问题,并协调解决问题 - Candidates must possess the basic understanding of logical and physical level issues to resolution of general network topology.
必须具备基本的理解能力及逻辑能力,以解决一般的网络问题 - Candidates will work daily with customers providing phone and email support.
接听及处理故障报告的电话、电邮,管理故障处理跟踪系统的时间报告,协调相关人员完成故障的处理 - Comply with all operational policies and procedures
遵守所有营运政策及程序 - Operations liaison with all applicable internal parties and external third party providers
需与所有有关的内部及/或外部第三方供应商联络 - Attendance to training sessions leaded by NMC to adapt/improve knowledge of technology ecosystem.
出席由NMC举办的适应/改善技术系统的知识培训课程
Required Skills技能要求:
- Excellent client interaction and customer service skills.
优秀的客户互动能力和客户服务技巧 - Must possess understanding of a T1, Protocols TCP/IP, EIGRP, OSPF,BGP, Routing, ATM, MPLS, Frame Relay, DS3 and Ethernet
必须了解T1,Protocols TCP / IP,EIGRP,OSPF,BGP,路由,ATM,MPLS,帧中继,DS3和Ethernet - Basic Knowledge of CISCO routers and switches
对CISCO的路由器和交换机有基本知识 - At least 6 months experience working with WAN
至少对广域网有6个月的工作经验 - Ability and flexibility to work on night, weekends, or holidays
能适应不定时于晚上,周末或假期工作 - Technical problem solving with conformance to established or proposed policies and procedures.
解决已建或拟建的政策及技术问题 - Must be fluent in English and Chinese at both verbally & in written messages. Other APAC languages appreciated
具良好中英文书写及会话能力
Technical Skills技术技能
- Basic knowledge of Frame, ATM, LAN, WAN, MPLS and wireless network.
对Frame, ATM, LAN, WAN, MPLS 及无线网络有基本知识 - Basic knowledge of Telecom Infrastructure, equipment, telecom networks (Cisco, Juniper, etc), hosting and Managed services, OSI Model.
对电信基础设施,设备,电信网络(Cisco,Juniper等),托管和管理服务,OSI模型有基本知识 - Familiar with Management application like BMC (Remedy), CA, BSM, Netcool,infovista etc will be considered as a plus.
熟悉BMC(Remedy)CA,BSM的Netcool INFOVISTA等管理应用程序获优先考虑 - ITIL Certifications Foundation / Service a plus.
具ITIL认证基金会/服务将获优先考虑
Supervisory Responsibilities监管职责
Not applicable 不适用
Education/Experience教育/经验
- Experience in the telecommunications industry preferable.
具电信行业有经验者优先 - Experience in managing, interacting and dealing with Network Operations Groups preferable.
具管理,互动和处理网络运营的经验优先
Compensation: 薪资:
Base salary of MORE than CNY 10,000 per month depending on experience plus local benefits。
根据个人经验,基本工资每月人民币10,000元以上,加本地福利
About us: 关于我们:
我们是一家国际IT咨询公司,专业提供IT咨询和网络服务,同时保护用户的个人隐私和安全
We are international IT Consulting Company specializing in IT consulting and Networking service provided. 我们在全球6个国家设有办事处,业务增长迅速
We have offices in 6 places around the world and are growing rapidly.
有兴趣者可发【中文和英文履历】电邮到:hongkong@amarantocompany.com
Please send your【 Chinese and English resume】 to our e-mail : hongkong@amarantocompany.com
公司介绍
We are international IT Consulting Company specializing in IT consulting and Networking service provided.
We have offices in 6 places around the world and are growing rapidly.
联系方式
- Email:hongkong@amarantocompany.com