Service Delivery Project Manager(职位编号：AMSP201312)
恩赐电脑系统(北京)有限公司
- 公司规模：150-500人
- 公司性质：外资(非欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2013-09-10
- 工作地点：北京-朝阳区
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：项目经理 品质经理
职位描述
Position Description:
- Mainly responsible for Managed Service (MS) and Professional Service (PS) project rollout
- Work with Account Manager for the feasibility studies & pre-sales support on MS opportunities and project bid
- Projects initiating and planning, lead project teams during implementation of MS/PS solution
- Lead the cross functional teams that ensures implementation from service marketing, technical center, channel,parts and operations.
- Work with account manager base on customer requirements to define SLA. Audit and monitor on service delivery, cost and quality.
- Develop and implement project management process to ensure a successful service smoothly delivery in accordance with the defined SLA
- Customer needs dig-out and relationship management
- Building-up effective team relationships with all cross functional teams for driving successful project completion
- Act as an lenovo focal point for the customer relative to both business and technical escalations
Position Requirements:
- Be positive & proactive, would like to take challenges and able to self-motivate.
- Good communication and presentation skills, and strong planning and priority-setting abilities Broad knowledge of the IT MS & PS technologies /services categories
- At least 5 year IT service project delivery & 3 year MS project management experiences
- Proven IT services project management knowledge, with PMP and ITIL certifications
- Bachelor degree/equivalent;
- Good communication skills
- Good command in English language, spoken and written
- Mainly responsible for Managed Service (MS) and Professional Service (PS) project rollout
- Work with Account Manager for the feasibility studies & pre-sales support on MS opportunities and project bid
- Projects initiating and planning, lead project teams during implementation of MS/PS solution
- Lead the cross functional teams that ensures implementation from service marketing, technical center, channel,parts and operations.
- Work with account manager base on customer requirements to define SLA. Audit and monitor on service delivery, cost and quality.
- Develop and implement project management process to ensure a successful service smoothly delivery in accordance with the defined SLA
- Customer needs dig-out and relationship management
- Building-up effective team relationships with all cross functional teams for driving successful project completion
- Act as an lenovo focal point for the customer relative to both business and technical escalations
Position Requirements:
- Be positive & proactive, would like to take challenges and able to self-motivate.
- Good communication and presentation skills, and strong planning and priority-setting abilities Broad knowledge of the IT MS & PS technologies /services categories
- At least 5 year IT service project delivery & 3 year MS project management experiences
- Proven IT services project management knowledge, with PMP and ITIL certifications
- Bachelor degree/equivalent;
- Good communication skills
- Good command in English language, spoken and written
公司介绍
MCSB is a one of fastest growing IT consulting, technology services and outsourcing company. With many years experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, MCSB collaborates with clients in Malaysia, Singapore and Great China to help them become high-performance businesses. Our dedicated workforce of more than 200 IT professionals in 8 offices strives to exceed our client expectation.
MCSB has conducted business in Greater China for more than 20 years. Today, it has approximately 350 people working in Greater China and Singapore, Malaysia. With a proven track record, MCSB is focused on leveraging local best practices and successes, and is dedicated to delivering premium client value and results. MCSB helps clients define strategy, streamline business processes, integrate systems, promote innovation and enhance overall competitive advantage to ultimately attain high performance.
If you have them, we have abundant opportunities for you to excel. With the support of some of the best talents in your team, what you want to achieve is limited only by your imagination. In other words, the sky's the limit for you to innovate.
For more information about MCSB, Please visit our website www.mcsb.com
MCSB has conducted business in Greater China for more than 20 years. Today, it has approximately 350 people working in Greater China and Singapore, Malaysia. With a proven track record, MCSB is focused on leveraging local best practices and successes, and is dedicated to delivering premium client value and results. MCSB helps clients define strategy, streamline business processes, integrate systems, promote innovation and enhance overall competitive advantage to ultimately attain high performance.
If you have them, we have abundant opportunities for you to excel. With the support of some of the best talents in your team, what you want to achieve is limited only by your imagination. In other words, the sky's the limit for you to innovate.
For more information about MCSB, Please visit our website www.mcsb.com