北京招聘

Relationship Manager, Retail Banking - Guangzhou

[Job Number: CHI000521]

Proactively determining customer needs and actively selling the bank's range of transactional and relationship products and services to meet identified needs, and close on referrals. These activities should occur across all areas of interaction with customers.

*Having a good understanding of the broad product range and be able to effectively discuss, complete the sale and or refer if required.
*Developing organisation-based relationships, using excellent customer service skills and ensuring the customer's transactional and basic relationship banking requirements are satisfied.
*Providing efficient service to individual customers by performing the full range of bank procedures and

transactions, including closing the sale.
*Sharing information and learning experiences in branch team meetings.
*Contribute to continuous improvement initiatives.
*Maintain a current knowledge of CBRC/PBOC and SAFE regulations.
*Develop comprehensive knowledge of ANZ products.
*Develop knowledge of ANZ asset writing strategy and risk & credit processes.
*Ensure proper record keeping for internal audit & business continuity purposes.

*Immediate escalation of any transactions or situations that senior management should be reasonably aware of such as customer disputes conflict, fraud, or erroneous transactions that could result in a loss to ANZ

Qualifications/Experience
*A degree in accounting/finance or equivalent qualification. Post graduate viewed favourably;

*Graduates with strong sales spirit and busienss acumen are welcome; ideally 3 years of relevant work experience with a broad exposure to banking retail business;
*Strong self-management and decision making skills;
*Excellent communication skills (in both English and Chinese) and the confidence to interact with both Chinese and English speakers and to present to larger audiences;
*The willingness and drive to act as a mentor to staff across business units, providing sales and marketing, technical and business skills training where required;
*A well developed lateral thinking ability and the confidence to take initiative, identify opportunities for improvement, and implement these improvements;
* Proven business development experience and achievement in China;
* Strong relationship network and influencing skills;
*Sales and marketing experience;
* High standard of spoken and written English & Mandarin.

"We live in your world."

How to Apply:
Please apply online at
https://anzglobal.taleo.net/careersection/anz_aus_ext/jobsearch.ftl?lang=en&radiusType=K&radius=1&searchExpanded=true&location=240175099&portal=101430233
(Select job number: CHI000521 & Location: China)

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