Service Engineer
上海福斐科技发展有限公司
- 公司规模:150-500人
- 公司性质:民营公司
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2013-11-25
- 工作地点:无锡
- 招聘人数:若干
- 职位类别:售前/售后技术支持工程师
职位描述
Main duties and responsibilities
?Provide on-site and telephone support, training and repair service for Rapid Prototype machine and 3D printer customers. Includes installation support, on-site repair, print system operation evaluation, root cause analysis and equipment maintenance and operation overviews.
? Provide on-site equipment setup and installation - from uncrating to power-up, functional testing and securing customer sign-off - of all product lines.
? Provide on-site trouble-shooting, Root Cause Analysis and repairs on 3D printers and print systems that may be experiencing complex electrical, mechanical or pneumatic problems. Provide customer reports of actions taken during On Site visit.
? Initial and on-going formal customer operator and printer maintenance overviews. Interact effectively at multiple levels of customer organization to encourage adherence to company operation and maintenance requirement.
? Respond to onsite service incidences in a timely manner via Telephone, Email, text etc.
Required Skills
Education and Experience Requirements
1. Bachelor degree or above in Mechanics or Electronics, familiar with PLC. Knowledge of pneumatic is plus
2. 3+ years related experience as service engineer
3. Must be able to work in a fast-paced and high-pressure environment
4. Team oriented and strong systematic and coordination skill
5. Result oriented
6. Excellent written and spoken English and computer skills.
7. Capable for continuous learning.
?Provide on-site and telephone support, training and repair service for Rapid Prototype machine and 3D printer customers. Includes installation support, on-site repair, print system operation evaluation, root cause analysis and equipment maintenance and operation overviews.
? Provide on-site equipment setup and installation - from uncrating to power-up, functional testing and securing customer sign-off - of all product lines.
? Provide on-site trouble-shooting, Root Cause Analysis and repairs on 3D printers and print systems that may be experiencing complex electrical, mechanical or pneumatic problems. Provide customer reports of actions taken during On Site visit.
? Initial and on-going formal customer operator and printer maintenance overviews. Interact effectively at multiple levels of customer organization to encourage adherence to company operation and maintenance requirement.
? Respond to onsite service incidences in a timely manner via Telephone, Email, text etc.
Required Skills
Education and Experience Requirements
1. Bachelor degree or above in Mechanics or Electronics, familiar with PLC. Knowledge of pneumatic is plus
2. 3+ years related experience as service engineer
3. Must be able to work in a fast-paced and high-pressure environment
4. Team oriented and strong systematic and coordination skill
5. Result oriented
6. Excellent written and spoken English and computer skills.
7. Capable for continuous learning.
公司介绍
上海福斐科技发展有限公司成立于2005年12月,坐落于康桥集团,是一家提供新产品快速开发制造整体解决方案的高科技企业。公司自成立以来便始终活跃于国内三维扫描、逆向工程和快速成型的高科技装备市场,并迅速成长为该行业的国内领军者。作为致力于将国际先进的快速成型技术同步引进国内的主力军,福斐科技最先在国内投资建立了大型的技术研发和应用基地,并全力服务国内先进设计制造的需求市场。作为行业先锋,福斐科技不但首家引进美国彩色Zcorp 三维打印机、以色列Objet三维打印机。自2014年起,根据市场走向和需求,福斐科技选择与全球最大、历史最悠久的美国3D Systems公司合作,福斐科技拥有了产品线更全面、技术上更稳定、应用面更广阔的低、中、高端3D打印机。福斐科技还率先与全球最早研发金属3D打印的厂家、德国Concept Laser公司合作,以满足塑料打印机无法适用的军工及航空航天领域。福斐科技在三维扫描和快速成型领域内积累了丰富的行业知识和应用经验,充分掌握了国际主流快速成型技术的特点和各种快速成型技术的优势和局限性。同时公司在国内不同行业积累了丰富的客户群体和实际运用经验,并持续为他们提供新产品快速开发的整体解决方案。
为了及时、高效地为我们的用户提供满意的产品质量和迅速的售后服务,上海福斐科技通过自身投资以及与合作伙伴协作,目前已在华东地区的上海市、无锡市、华北地区的北京市、华南地区的广州市、厦门市、东莞市以及重庆地区建立了区域性设备研发展示中心和售后服务基地,确保所有用户都能够享受全方位、本地化的售后服务。07年在无锡成立的3D打印服务中心,通过近7年的发展,已成为国内设备&人力资源最丰富高端、规模最大的3D打印服务中心,并培养了一批忠实追随的优质客户;自身研发的SLA三维打印机及个人桌面机,亦受到政府的重视及客户的喜爱。
上海福斐科技发展有限公司将以引进国际一流的新产品快速开发设备和软件为己任,凭借自身的技术优势和丰富的运用经验,为国内企业的 “自主创新”提供快速开发的整体解决方案,立志成为企业“自主创新”的助推器。
为了及时、高效地为我们的用户提供满意的产品质量和迅速的售后服务,上海福斐科技通过自身投资以及与合作伙伴协作,目前已在华东地区的上海市、无锡市、华北地区的北京市、华南地区的广州市、厦门市、东莞市以及重庆地区建立了区域性设备研发展示中心和售后服务基地,确保所有用户都能够享受全方位、本地化的售后服务。07年在无锡成立的3D打印服务中心,通过近7年的发展,已成为国内设备&人力资源最丰富高端、规模最大的3D打印服务中心,并培养了一批忠实追随的优质客户;自身研发的SLA三维打印机及个人桌面机,亦受到政府的重视及客户的喜爱。
上海福斐科技发展有限公司将以引进国际一流的新产品快速开发设备和软件为己任,凭借自身的技术优势和丰富的运用经验,为国内企业的 “自主创新”提供快速开发的整体解决方案,立志成为企业“自主创新”的助推器。
联系方式
- 公司地址:上班地址:Home office