Call Center Supervisor/客服中心主管（具有热线服务/客诉管理经验优先考虑）
Guangzhou Andala Co.ltd.
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2012-09-07
- 工作地点：广州
- 招聘人数：若干
- 学历要求：本科
- 语言要求：英语良好
- 职位类别：客服主管(非技术) 咨询热线/呼叫中心服务人员
职位描述
工作职责：
1. 制定公司客诉服务管理制度、质量信息反馈制度；并加以改进，不断完善；
2. 维护对投诉客户的服务质量，不断提高和完善客户投诉业务的工作质量；协调其他部门处理好客户投诉，提高客户满意度；
3. 负责统筹客诉服务专员接听、处理顾问的问题；
4. 负责监督及管理客服成员的正常运作，确保用户服务质量；
5. 帮助建立整个呼叫中心的管理和业务流程，并维护它们的正常运转；
6. 对组员进行质量监控，并把质量监控的结果对组员进行反馈；
7. 参与呼叫中心战略规划制定、参与呼叫中心软硬件系统相关的决策、参与或负责一些特定的业务项目；
8. 负责指定团队一线坐席的日常管理；
9. 负责相关投诉和咨询的记录，相关内容提交各个部门解答；
10. 做好跨部门沟通工作，提升内部客户满意度。
职位要求：
1. 本科以上学历。
2. 有客服工作相关的良好管理能力者优先。
3. 熟悉专业CallCenter运营和管理，具备相关工作经验３年以上。
4. 优秀的口头表达能力和书面表达能力，善于进行跨部门项目沟通合作，分析各种工作问题并撰写报告。
5. 能够独立制定CallCenter工作流程和规范，指导下属完成工作，有出色的工作业绩者优先。
6. 有提升员工技能和对新员工进行职业培训的能力者优先。
7. 擅长对客服工作做出评判，并拥有很好的总结与分析能力者优先。
8. 能很好的协调本组与公司其他部门之间的工作关系者优先。工作细致，有责任感，抗压能力强，能与公司共同长成。
9. 英语良好。
公司介绍
Andala Co. Ltd. is a well-known company with years of development in China. Its sales turnover and profit always rank at top in the Industry.
Guangzhou Andala Co. Ltd. aims at providing the efficient solution for supply chain with business in technology, FMCG, retailing, fashion, medicine, automotive, chemicals, aviation Industry and other industrial sectors. Headquarter of Guangzhou Andala Co. Ltd. locates in Guangzhou with branches in Shanghai and Beijing. The Company is trying to provide the most efficient one-stop service for the customers. We are committed to become a first-class multinational group.
Guangzhou Andala Co. Ltd. establishes a business network in many cities in China. With good reputation, Guangzhou Andala Co. Ltd. has been widely recognized and praised with its excellent service and continuously improved management systems. We will do all means to respect, take care of and motivate our staff to create an enjoyable environment.
As our business is expanding quickly now, we sincerely invite competent and self-motivated individuals to join our team. We offer attractive remuneration package and career development opportunities to successful candidates. Candidates please send your applications with detail resume both in Chinese and English, recent photo, expected salary and contact number to our designated email address: hrjob88@foxmail.com
有意者请将个人简历发至邮箱：hrjob88@foxmail.com,谢谢合作!应聘资料将予保密。
Guangzhou Andala Co. Ltd. aims at providing the efficient solution for supply chain with business in technology, FMCG, retailing, fashion, medicine, automotive, chemicals, aviation Industry and other industrial sectors. Headquarter of Guangzhou Andala Co. Ltd. locates in Guangzhou with branches in Shanghai and Beijing. The Company is trying to provide the most efficient one-stop service for the customers. We are committed to become a first-class multinational group.
Guangzhou Andala Co. Ltd. establishes a business network in many cities in China. With good reputation, Guangzhou Andala Co. Ltd. has been widely recognized and praised with its excellent service and continuously improved management systems. We will do all means to respect, take care of and motivate our staff to create an enjoyable environment.
As our business is expanding quickly now, we sincerely invite competent and self-motivated individuals to join our team. We offer attractive remuneration package and career development opportunities to successful candidates. Candidates please send your applications with detail resume both in Chinese and English, recent photo, expected salary and contact number to our designated email address: hrjob88@foxmail.com
有意者请将个人简历发至邮箱：hrjob88@foxmail.com,谢谢合作!应聘资料将予保密。
联系方式
- Email：hrjob88@foxmail.com
- 公司地址：地址：span松山湖