北京招聘

JOB PURPOSE/KEY RESPONSIBILITIES: (why job exists / what it must achieve)

Purposes -
The position is to achieve following goals:
1. To provide site support to end users for both local site and remote sites with service level defined in SLA
2. To provide support to site IT infrastructure in cooperation with global IT technical center
3. To support infrastructure projects, perform physical implementations
4. To manage 3rd party onsite support resource and service level
5. Daily operation and site point of contact of LEIS
Responsibilities -
Service Delivery
1. Provide 2nd level support to end users
2. Coordinate with Global technical center and support network system including servers, PCs, printers, PABX and other network equipment
3. IT Inventory management
4. Software/hardware upgrade/purchase coordination and vendor management
5. Manage 3rd party resources for daily support work and track the performance
6. Site POC, collect, update and provide site information when required
7. Monitoring and maintaining compliance with documented Infrastructure. E.g. Vendor management, asset management, security management and Licensing at site level
8. Project coordination, piloting, implementation and support
9. Provide cross sites support as required
10. Maintain site ITCP and other SOP documents, periodical review, update and test
11. Conduct training to end users
IT Management
1. Manage 3rd party support resource
Key Relationships
1. Report to LEIS support manager and work closely with peers and vendors to provide LEIS support
2. Coordinate with global IT technical center for daily operation on network/servers
3. Manage 3rd party resource to make sure all services are under signed service level agreements.
4. Coordinate with global teams for service and projects

SPECIALISED KNOWLEDGE: (breadth & depth across disciplines / functions; expertise in field required)

1. B.S degree in computer science or engineering disciplines
2. 3 years+ IT support experience
3. Fluent in English and Mandarin both verbal and written required.
4. Strong analytical skills for problem resolutions
5. Service management ability
6. Project experience
7. IT technical background on WAN/LAN/Server/PC
8. Hand-on and capable of execution, especially helpdesk experience, problem tracking and reporting.
9. Ability to work across multiple sites, share best practice and deliver and co-ordinate
10. Ability to work with global teams outside China and ability to work independently
11. Multinational company experience

葛兰素史克（中国）投资有限公司支持部门是与处方药、疫苗等业务部门并列的区域性部门，由人力资源（含行政）、财务（含采购）、IT、法律事务、政府事务、公共关系等部门组成，为中国内陆及香港地区的所有业务部门提供运营支持、规范指导和后勤保障。支持部门通过合理的资源配置和统一的流程规范制定，使各业务部门实现资源共享，业务经营有章可循。同时，支持部门为业务部门提供快捷有效的共享服务，协调并促进不同业务部门之间的沟通与合作，共同为实现“让人们做到更多，感觉更舒适，生活更长久”的使命而不懈努力。