北京招聘

Job Responsibilities
IT service delivery with defined functions e.g. handling calls, installation and software distribution, migration,
system administration, troubleshooting, maintain activities, backup and restore, etc
Continual operation and maintenance of IT service
Technical Realization incl. Test and Implementation
Escalate complex technical issues to higher level engineer
Follow up standard ITIL release and change process
Provision of support for all inextricable incidents and problems from service desk
Conduct and coordinate testing to ensure all known issues are identified before release
Support sub-tasks of Managed software package testing, update and release
Customize, maintain, update and manage standard client hardware drivers
Communication with Senior Engineer for report incidents, technical issue and incident escalation and change
request submit.

Knowledge & Experience
A basic working experience in a project environment might typically have been acquired in about 2to 4 years.
Master with Microsoft Windows operation system
Master of SCCM(Microsoft System Center Configuration Manager)knowledge
Familiar with SQL database and have experience of script writing
Familiar with Hardware basic elements
Familiar with network basic elements of client
Education Preferrable Bachelor degree or above, IT related major
Preferrable to have Microsoft certificate MCSE,MCSA
Familiar with ITIL process
Language Standard mandarin
CET-4 or above, excellent reading and written English

微创软件是中国领先的信息技术外包（ITO）和业务流程外包（BPO）服务提供商。我们深刻了解客户需求，我们通过严谨的流程控制、创新的解决方案和高效的管理机制，帮助客户完善业务流程，加强对核心业务的关注，推动创新，提升竞争优势，降低运营成本——最终为客户带来价值。我们将通过不断投资和持续创新，努力缔造世界一流的技术和服务，致力于成为值得信赖的国际化外包服务提供商。

微创软件创立于2002年，多年来为众多行业领先的公司提供专业的技术和服务解决方案，我们的服务领域涵盖高科技、电信、医药、贸易、制造业、零售和分销等。我们率先通过了ISO 9001:2000、ISO27001、CMMI 4/5以及COPC、6-Sigma等多项国际权威机构的认证。我们拥有超过3200名经验丰富的技术专家，他们深谙各行业运作经验，熟悉各项业务类型，并拥有卓越的专业能力和优良的服务素质。

目前，微创软件在全球共设有11个运营中心，我们交付网络涵盖亚洲（中国、日本、新加坡、澳大利亚、新西兰、印度、中国香港地区）、北美以及欧洲的多个国家和地区，全力为全球客户提供全方位、迅捷可靠的服务，微创随时与客户一起追求更加卓越的绩效，一起面对挑战和变革。