北京招聘

The primary responsibility of this post is to manage flex admin team to provide solutions and support to Mercer flex clients. The team needs to manage resources and processes to ensure all obligations are fulfilled efficiently and effectively. The role works closely with the Business Leaders / System Owners and/or Regional Project Manager.

Responsibility

People:
* Lead and manage flex admin team to support Mercer flex clients
* Provide guidance and training to enhance team members' competencies and efficiencies
* Plan and optimize the resources to support business growth
* Work with team members to identify and resolve performance issues
* Identify training and development needs for team members
* Conduct performance evaluations and career development discussions
Process:
* Ensure timely, accurate and efficient fulfillment of obligations
* Manage customer satisfaction by ensuring customer complaints and requests are attended within turnaround time
* Coordinate with insurers/providers to ensure service standards committed to customers are achieved
* Identify opportunities for process efficiencies and improvements through process improvements and system enhancements
* Ensure team members provide accurate and timely reports to clients and management
* Support new client implementation and existing client renewal project
* Assist in new client acquisitions and presentations
System:
* Review and identify opportunities for operation and process improvements through automation
* Assist as subject expert for new client implementation and existing client renewal
* Assist in providing requirements and specifications for system development and enhancement
* Conduct User Acceptable Testing for system development and enhancement
Any other projects and assignments as assigned by Operations Leader

Requirements

* University graduate with minimum eight years working experience in an operations environment,with insurance industry / employee benefits / outsourcing administration experience preferred

* Demonstrated ability to identify and resolve problems in a timely manner

* Strong decision-making, people management and counseling skills

* Self motivated and able to work independently or as part of a team

* Ability to prioritize, meet tight deadlines, and handle multiple tasks in a demanding working environment

* Strong attention to details and accuracy

* Proficiency with various software application programs, and have working knowledge of statistics used in analysis of data an advantage

* Fluent in written & spoken English, Mandarin and Cantonese