北京招聘

An Apple Retail Operations Manager is responsible for identifying, creating, leading, and implementing effective processes, procedures and solutions for highly complex global project initiatives that drive results in Apple Retail Stores.
This person will lead a small team that will be involved in the design, management, and execution of key projects and initiatives that directly effect of all stores.
Driving multiple projects forward simultaneously, this individual will engage with a dynamic group of people who share a passion for innovation and excellence within the Apple Retail community.

This person will be able to work independently and as part of a larger, cross-functional team. The Manager must possess excellent communication skills and be able to effectively interact and influence all levels in the organization.

Primary job functions include:
? Initiate, drive, and deliver effective projects in partnership with cross-functional teams to ensure all aspects of operations projects are communicated, supported, and delivered to the highest standards.
? Create, manage, and execute detailed project plans, key documentation, process maps, and schedules, with responsibility for task and team coordination. Track project and deliverables, regularly coordinate and escalate high priority issues communicating status to project teams.
? Maintain awareness of, and direct projects to align with current Apple Retail vision, priorities, focus, and initiatives.
? Develop and implement projects that deliver results in the floor, maximizes store team efficiency, improves processes, minimizes store workload, and reduces expense.
? Quickly develop strong working relationships with corporate partners and field teams to ensure delivery of the best possible experience to Apple Retail customers.
? Provide superior customer service to field and corporate partners globally, serving as resource for project-related questions.
? Partner with business partners (including Apple Corporate non-retail) to determine business needs and priorities, ensuring delivery of the best possible processes to Apple Retail Stores.
? Develop and maintain key partnership with the field including Market Directors, Market Leaders, Store Leaders, and store teams sharing key projects and initiatives by traveling to markets, hosting forums, conducting calls, and creating a feedback and communication outlet.
? Share learning with members of the project team and others as appropriate. Turn information gathered into results that influence current projects or create new/improved initiatives that drive results.
? Be the voice and point of escalation for stores on all projects. Identify roadblocks and potential impacts (both systematic and procedural) before they emerge; escalate issues through the appropriate channels to gain resolution quickly.
? Work closely with and maintain key partnership with the Store Communications team to ensure initiatives, process changes, and updates are communicated effectively to store teams.
? Drive improvements across all Operational areas of Apple Retail, while supporting the ongoing development of Store Management teams
? Work closely with and maintain key partnership with the Retail Training team to create, design, and deliver effective training necessary for effective project deployment. Additionally, identify training opportunities for existing projects and programs and work collaboratively to address, ensuring a strong knowledge base within our store teams.
? Work closely with and maintain key partnership with the Retail Store Systems and IS&T teams to identify and resolve systematic issues that may negatively impact Apple Retail Stores.
? Maintain awareness of global initiatives, compliance, systems, technology, and current day climate within stores.
? Develop, coach and support direct reports.
? Lead ongoing improvements and evolutions of store initiatives and procedures.
? Demonstrate an excellent working knowledge of store processes, and business model.
? Other duties as assigned.


The ideal candidate is dynamic, intelligent, passionate, and at minimum possess these qualities and skills:
? Excellent project management and organization skills. Understanding of project management life-cycle and theories. Demonstrated knowledge and use of project management tools.
? Flexibility to handle directional changes and proficient at managing multiple projects concurrently.
? A global thinker, who performs well in high-pressure situations in a fast paced, sometimes ambiguous environment.
? Dedication to the delivery of consistent and unparalleled customer service both internal and external.
? Ability to develop relationships quickly. Well-respected, trusted partner that is someone others want to work with.
? Perform well in a team environment.
? A dedicated people person who is committed to team development.
? Strong soft skills, which are important to the success of this job role.
? Experience interacting with and influencing business partners at all levels.
? Excellent written and verbal communication skills that can be applied for all levels.
? Commitment to identifying and communicating creative and innovative ideas in a way that gains consensus and builds partnership. Individual can take his/her ideas or the ideas of others and strategize, plan, and execute successfully.
? Strong analytical skills and demonstrated problem solving skills. Proven ability to identify trends, develop strategies, and implement solutions.

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