Technical Training Supervisor
福特汽车（中国）有限公司
- 公司规模：10000人以上
- 公司性质：外资(欧美)
- 公司行业：汽车
职位信息
- 发布日期：2013-07-11
- 工作地点：上海
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 职位类别：其他
职位描述
Key Roles and Responsibilities:
1. Develop and execute Dealer technical training strategy and systems in support of the FIRTFT and customer satisfaction targets.
2. Manage the scope of Training and Process improvement to create a professional and profitable dealer network.
3. Develop and execute a standard competency matrix for key Dealer service positions and ensure relevant training is available to support all key competencies.
4. Manage the Dealer staff needs assessment and accreditation process and ensure appropriate training is developed to close any identified gaps.
5. Develop a tracking system and achieve the annual dealer technical training plan. Identify and utilize as appropriate blended training solutions (e.g., web/classroom).
6. Work closely with business departments across Marketing, Sales and Service to accurately support their business objectives.
7. Manage the New Dealer service operations training to ensure sufficient support is provided to new Dealers prior to opening.
8. Ensure clear and consistent communication and coordination with dealers.
9. Effectively manage the budget and costs associated with the technical training function and provide cost savings and efficiencies where possible.
10. Select and effectively manage training suppliers to ensure a high standard of service is delivered consistently.
11. Implement a product training strategy and manage the development and delivery of all products training to ensure effective product launch and sustainment across all dealers.
Qualifications:
1. Education Qualification: Minimum Bachelor Degree (Automotive related preferable)
2. 5 - 7 years working experience
3. Professional Exposure (Technical Skills): Automotive experience in technical & process implementation, strong knowledge/experience of dealership operations/processes.Experience in premium Auto brand is preferred
4. Preferred previous experiences: Technical Training Management
5. Functional Skills: Ability to assess local Market knowledge and apply accordingly. Experience of Technical Training systems and requirements. Strong understanding of dealership operations. Cross functional Knowledge and Experience (Sales, Service, Marketing)
6. Behavioral Skills:
- Ability to manage and direct multiple personnel, projects, dealers and suppliers
- Proficient with Microsoft Office
- Strategic Planning and Tactical Execution
- Strong project management skills with proven ability to scope & deliver projects to the agreed timing
- Collaboration skills needed to implement and change existing dealer processes
7. Special Knowledge/Skills:
- Effective communication skills
- Operational Process and Procedure Management Skills
- Consultant Skills
- Procurement/Supplier Management and Selection Skills
1. Develop and execute Dealer technical training strategy and systems in support of the FIRTFT and customer satisfaction targets.
2. Manage the scope of Training and Process improvement to create a professional and profitable dealer network.
3. Develop and execute a standard competency matrix for key Dealer service positions and ensure relevant training is available to support all key competencies.
4. Manage the Dealer staff needs assessment and accreditation process and ensure appropriate training is developed to close any identified gaps.
5. Develop a tracking system and achieve the annual dealer technical training plan. Identify and utilize as appropriate blended training solutions (e.g., web/classroom).
6. Work closely with business departments across Marketing, Sales and Service to accurately support their business objectives.
7. Manage the New Dealer service operations training to ensure sufficient support is provided to new Dealers prior to opening.
8. Ensure clear and consistent communication and coordination with dealers.
9. Effectively manage the budget and costs associated with the technical training function and provide cost savings and efficiencies where possible.
10. Select and effectively manage training suppliers to ensure a high standard of service is delivered consistently.
11. Implement a product training strategy and manage the development and delivery of all products training to ensure effective product launch and sustainment across all dealers.
Qualifications:
1. Education Qualification: Minimum Bachelor Degree (Automotive related preferable)
2. 5 - 7 years working experience
3. Professional Exposure (Technical Skills): Automotive experience in technical & process implementation, strong knowledge/experience of dealership operations/processes.Experience in premium Auto brand is preferred
4. Preferred previous experiences: Technical Training Management
5. Functional Skills: Ability to assess local Market knowledge and apply accordingly. Experience of Technical Training systems and requirements. Strong understanding of dealership operations. Cross functional Knowledge and Experience (Sales, Service, Marketing)
6. Behavioral Skills:
- Ability to manage and direct multiple personnel, projects, dealers and suppliers
- Proficient with Microsoft Office
- Strategic Planning and Tactical Execution
- Strong project management skills with proven ability to scope & deliver projects to the agreed timing
- Collaboration skills needed to implement and change existing dealer processes
7. Special Knowledge/Skills:
- Effective communication skills
- Operational Process and Procedure Management Skills
- Consultant Skills
- Procurement/Supplier Management and Selection Skills
公司介绍
公司宗旨
打造更美好的世界，让每个人自由移动，追逐梦想
OUR PURPOSE
To help build a better world, where every person is free to move and pursue their dreams.
福特汽车公司作为全球汽车企业之一，提供包括设计、制造、销售高品质的轿车、SUV、卡车、电动车型、林肯品牌豪华车型及相关售后服务，并以先锋创新的品牌精神与Ford+发展计划为指导，建立全时全方位的新型客户关系，重振汽车业务，引领电气化革命，全面推进企业现代化，利用智能网联软件、数据和服务，不断提升客户体验。
今年正值福特汽车公司成立118周年之际，福特秉持“打造更美好的世界，让每个人自由出行，追逐现梦想”的宗旨，到2025年底在电气化业务方面全球投入300亿美金，ALL-IN电气化，并已成立全新电池创新中心Ford Ion Park，投资研发固态电池。面向L4级别自动驾驶，福特第四代自动驾驶测试车已上路，Blue Oval智能科技平台，携手苹果、亚马逊和百度等，打造更智能的生态系统。在Ford+发展计划的指引下，福特汽车正在驶入新的发展之路。
打造更美好的世界，让每个人自由移动，追逐梦想
OUR PURPOSE
To help build a better world, where every person is free to move and pursue their dreams.
福特汽车公司作为全球汽车企业之一，提供包括设计、制造、销售高品质的轿车、SUV、卡车、电动车型、林肯品牌豪华车型及相关售后服务，并以先锋创新的品牌精神与Ford+发展计划为指导，建立全时全方位的新型客户关系，重振汽车业务，引领电气化革命，全面推进企业现代化，利用智能网联软件、数据和服务，不断提升客户体验。
今年正值福特汽车公司成立118周年之际，福特秉持“打造更美好的世界，让每个人自由出行，追逐现梦想”的宗旨，到2025年底在电气化业务方面全球投入300亿美金，ALL-IN电气化，并已成立全新电池创新中心Ford Ion Park，投资研发固态电池。面向L4级别自动驾驶，福特第四代自动驾驶测试车已上路，Blue Oval智能科技平台，携手苹果、亚马逊和百度等，打造更智能的生态系统。在Ford+发展计划的指引下，福特汽车正在驶入新的发展之路。