Aftermarket Services Manager
赛莱默(中国)有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2013-07-11
- 工作地点:上海
- 招聘人数:1
- 工作经验:五年以上
- 学历要求:本科
- 语言要求:英语熟练
- 职位类别:售前/售后技术支持经理 客户关系经理/主管
职位描述
Part 1. Describe the Position
Provide leadership in the Aftermarket department in AWS China team to drive the aftermarket businesses by integrating existing and developing new channels, capabilities & footprint. Develop short and long term business strategy, processes and systems and ensure a smooth execution of these to meet or exceed annual profit budgets and growth objectives for the Aftermarket business.
Summary:
A) List the essential functions and major activities in order of their importance.
l Develop and Implement strategic plan that is aligned to team strategy and all market to ensure there is a common focus for the Aftermarket deliverables and business goals.
l Develop the service and spare part price strategy to in line with business goals.
l Develop and leverage existing services & repair capabilities and work closely with existing teams to develop the tools, process and systems to integrate the aftermarket departments to provide a one centralize team with critical mass service capabilities.
l Hiring, mentoring, motivating, training, evaluating and leading team members to accomplish the goals and objectives of the businesses.
l Management of site facilities and fully responsible for the operation and day-to-management of the Aftermarket team to ensure an optimum balance between a high level of customer service satisfaction, and attainment of financial objectives.
l Developing direct customer relationships with key clients. This may include working with the service teams to problem solve for clients with technical problems.
l Providing significant input into strategic plans for the continued expansion of the business in all segments within the region, exceeding customer expectations.
l Ensure all staff are trained and developed (including products, repairs and service professionalism and XYLEM Ethics and Standards) to provide continuously improving customer satisfaction, measured by regular surveys.
l Minimizing risk and maintaining profitable performance contracts.
Part 2. Describe the Person
A) Minimum professional and educational background desired (include years of experience).
l University graduate, with marketing or engineering preferred
l Experience: 8 years of relevant experience in aftermarket business in China.
l 6 years and above working experience in manufacturing MNC preferred
l Proficient in Microsoft power point, excel, word
B) Describe the most important competencies required of the individual.
l Integrity: Maintain high ethical standards and work by a strong moral compass. Follow through on commitments. Honest, credible, and trustworthy.
l Courage: Self-confident individual who trusts own judgment and stands behind own beliefs even in the face of opposition. Confront adversity without fear of reprisal, and courageously take action as required
l Honest Communications: Seek and share information to ensure common understanding, initiate conversations and invite others to communicate. Can effectively utilize a wide range of communication media to ensure a constant flow of accurate and timely information.
l Business Acumen: Have shrewd financial awareness and strong financial management skills, is keenly aware of the value of the corporation to stakeholders and skillful in using corporate assets to increase long-term corporate value.
l Results Orientation: Steadfast in pursuit of goals, focus on target, and persevere in the face of adversity. Tenacious and get things done, demonstrating and fostering a sense of urgency and strong commitment to achieving goals.
l Process Improvement: Create and apply business metrics that monitor quality and process effectiveness to ensure continuous improvement of organizational systems.
l Strategic Business Perspective: Constantly monitor the effectiveness of the organization and scan the environment to identify information critical to long-range planning.
l Global Strategy: See global synergies across the entire enterprise and use strategic advantage to grow the business.
l Collaboration and Teamwork: Recognize and support organizational and team goals over individual goals, readily collaborate with others, recognizing and valuing their contributions and encourage team members to support each other.
l Developing Trust: Respect others, care about their feelings, approachable and willing to listen. Establish and utilize internal and external relationships and networks.
l Conflict Management: Encourage healthy debate as a constructive part of the decision-making process. Use collaborative techniques to diffuse hostile situations and resolve interpersonal conflict.
l Effective Communication: Deliver clear, concise, accurate, articulate and persuasive written and oral messages, supply supporting facts as necessary and be adept at tailoring communication to different audiences.
C) Indicate Leadership Competencies, which if lacking, would be the greatest hindrance to successful operation in the job
l Delivery of Results: Lack of results orientation and drive to achieve the Corporation’s strategic goals
l Strategic Business Perspective: Inability to prepare the organization for the future by maintaining a strategic perspective of the business
l Effective Communication: Inability to effectively convey ideas and messages both formally and informally
D) Career Pathways: identify the classification/s that might be next career opportunity for employees in the classification.
公司介绍
About Xylem
Xylem (XYL) is a leading global water technology provider, enabling customers to transport, treat, test and efficiently use water in public utility, residential and commercial building services, industrial and agricultural settings. The company does business in more than 150 countries through a number of market-leading product brands, and its people bring broad applications expertise with a strong focus on finding local solutions to the world’s most challenging water and wastewater problems. Xylem is headquartered in Rye Brook, N.Y., with 2013 revenues of $3.8 billion and more than 12,500 employees worldwide. Xylem was named to the Dow Jones Sustainability World Index for the last two years for advancing sustainable business practices and solutions worldwide.
The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all -- that which occurs in nature. For more information, please visit us at ****************.
关于赛莱默公司
Xylem(XYL)是全球领先的水技术供应商,专注于水输送、水处理和水测试领域,帮助市政、民宅和商业建筑业、工业及农业等行业客户实现科学用水。该公司目前在全球 150 多个国家开展业务,运用其多项名牌产品和员工的专业应用知识和经验,提供各种本地化解决方案,致力解决世界***的用水及污水处理问题。该公司总部设在美国纽约州白滩市,2013年业务收益为 38 亿美元,在全球拥有约 12,500 名员工。Xylem凭借在全球范围内开展和推动可持续业务活动及解决方案,连续两年荣登道琼斯可持续发展指数榜。
公司名称 Xylem 取自古希腊语,原义是植物中输送水份的组织,寓意此公司对水事业的追求,表现我们运用堪与大自然造化能力媲美的世界***的工程技术实现水的输送。****************
联系方式
- 公司地址:上海市长宁区遵义路100号虹桥上海城A座30楼 (邮编:200051)