北京招聘

Job Description for Customer Service Representative

Main Responsibilities:
- Providing high level of customer service, communicating with internal department to ensure customer orders processing smoothly;

- Daily communication with customers directly to do the stock checking, delivery tracking, shipment schedule to ensure customer order delivery on time etc.;

- Handling inquires from customers and complaint solution;

- To fulfill sales order and provide documents supporting (Import & Export);

- Service Data & Reporting structuring management

- To cooperate with planner for material supporting

Requirements:
- Bachelor degree;
- More than 2 years customer order management experience in foreign invested companies;
- Chemical company background & purchase experience is preferred;
- Good computer skills especially in Excel, Access & Power Point;
- ERP system experience is preferred, especially in SAP;
- Good interpersonal communication skills;
- Self-motivated and high integrity;
- Be able to work independently and under pressure;
- Proficiency in oral and written English;

Merck – Living Innovation
默克 – 创新引领生活

默克是一家全球领先的医药与化工公司，以创新和高科技优质产品闻名世界。

默克在全球66个国家与地区拥有约38,000名员工，致力于改善患者的生活质量，助力客户实现长远的成功和迎接全球化挑战。

默克旗下四大业务分支——默克雪兰诺、消费者健康、功能性材料和默克密理博——2012年总收入达112亿欧元。

默克是全球历史最悠久的医药与化工公司。自1668年起，默克就成为了创新、成功和负责任的企业家精神的代名词。默克家族作为公司的创始人至今仍持有默克大部分的股份。

我们是默克，正根正源，在全球拥有“默克”这一名称和品牌的所有权。唯一的例外是在美国和加拿大，我们使用“EMD”的名称。
Merck – Living Innovation

Merck is a leading company for innovative and top-quality high-tech products in the pharmaceutical and chemical sectors.
Around 38,000 employees work in 66 countries to improve the quality of life for patients, to further the success of our customers and to help meet global challenges.
We generated total revenues of