北京招聘

Purpose of the position
To carry out daily operations tasks efficiently and work within area guidelines and Company's policies and procedures.

Key Tasks
· To follow up on routing orders / order acceptance and feedback to customers and overseas stations; handle bookings and pick-up arrangement and working within area guidelines and Company's policies and procedures

General Duties
· Check and verify documents
· Carry out approved proposed improvement / changes on procedures and systems made by supervisors
· Work within SOP and quotation from M&S and overseas offices
· Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors'standards and services
· Feedback pre-claim details and status to customers
· Arrange and monitor customs clearance
· Follow up on delivery to customers until receipt of shipment
· Incident management-handles customers'inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues
· Handles customers'statistics and reports
· To take up additional tasks as assigned
· Back up for other team members when necessary

Skills & Competencies
· Excellent communication and interpersonal skills
· Proactive, resourceful, responsible, independent, and assertive
· Good leadership and problem solving skills
· Good time management and organizational skills
· Customer-oriented
· Good team player
· Good report writing skills
· Good PC skills

Educational background / Work experience
· Experience in logistic/forwarding industry
· Knowledge of local and overseas custom and regulations
· Basic geography knowledge
· Experienced training and supervison skills

Language skills
Good command of written and spoken English, Good command of Mandarin

Computer Literacy
· PC
· Window
· CRM
· FOS / E-doc
· Track & Trace systems
· Internet / K-web
· Tradelink
· AMS / Sea Warders

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.

Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.

The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.

If you are interested in our company,pls send both your English and Chinese CV.

谢绝来电，来访，谢谢！