北京招聘

Red Hat has a unique business model built upon services such as consulting, training, and technical support. Our Global Support Service (GSS) team is seeking Senior Technical Support Engineers with strong technical and customer service skills who will act as the first line of contact for all customer inquiries. As a Senior Technical Support Engineer, you will have the opportunity to work with leading open source developers to create new solutions and customer offerings. You will also find a wide range opportunities to be involved in global cross-functional projects with our sales, engineering, and training teams. As a Red Hat Technical Support Engineer, you will find yourself at the center of new developments and the latest technologies.

Job summary
This role is to technical support RH customers.

Primary Responsibilities:

* Analyze problems with non-functioning software to identify problem areas and recommend corrective actions and resolutions to customers.

* Use professional concepts and apply company policies and procedures to resolve a variety of issues.

* Collaborate with senior internal resources and external parties during the problem resolution process and serve as the leader in this task.

* Document and share diagnostic steps and problem resolutions with GSS team.

* Work with all level support engineers in other regions on global projects and assignments.

* Deliver an exceptional customer service experience.

* May be required to be on call and perform night and/or weekend shift duties on a rotational schedule.



Required Skills & Experience:

Fluency in English

* Ability to communicate clearly and concisely to all clients with various levels of technical experience.

* Good understanding of Linux/Unix

* 5 years+ system administration or technical support experience on Linux/Unix with strong troubleshooting skills.

* Red Hat Certified Engineer (RHCE), or a comparable combination of experience/qualifications.

* Demonstrated understanding of OS internals, Installation, Configuration, Scripting (Bash/Perl), Networking, Security/firewalls,
Web Server and kernels.

* Experience with enterprise storage solutions (SAN, NAS and Clustering) or Virtualization.

* Degree in Computer Science or other scientific/technical field.

* Learning on the fly

It's rewarding to work at a well-established, mission-driven company. You get the freedom, autonomy, and responsibility to impact a company that is changing the technology industry. With FY2011 revenues of almost U.S. $1 billion, Red Hat is the world's leading provider of open source solutions. Our mission is to be the catalyst in communities of customers, contributors, and partners creating better technology the open source way. We strive to make freedom, flexibility, and open source the building blocks of our enterprise technology stack. And we passionately pursue our vision of a better future, based on open standards and interoperability. Red Hat is the place to take chances. Good work earns respect, and people dream big and act boldly as they extend the reach of open source. The basis of this freedom is as solid as our success. Our history of 38 consecutive quarters of growth* are a good foundation for making a difference. And we need talented, smart, and passionate people to make this happen. So, what's in it for you? The ability to have an impact and change the world. What more could you want? Come prepared to lead the way。