北京招聘

MAIN RESPONSIBILITY
1. Identify and receive Customer Service inquiries, pre-sales questions, and technical issues through telephone and email from luxury brand end-users, store personnel, and Concierge.
2. Provide follow up service and fulfill callback requests through phone and email from end-users, store personnel, and Concierge.
3. Escalate customer complaints and outstanding issues to CSE and Team Leader.
4. Coordinate with internal departments to provide timely feedback and result to queries received.
5. Fulfill any projects or assignments given by immediate superior.

QUALIFICATION:
1. Applicant must be mature and professional with a strong commitment towards achieving goals set by the Company.
2. Applicant must have adequate exposure to customer service oriented work with a fine sense of organization, planning and have strong professional attitude towards co-workers.
3. Applicant must be willing to work at night or in shifting schedules (morning, afternoon, or evening shifts).
4. Applicant must have good interpersonal skills and be able to deal with both internal and external customers.
5. Applicant must be fluent in Mandarin and Cantonese language, as well as good command in both written and oral English.
6. Applicant must have good listening and probing skills to provide excellent service.
7. Applicant must have passed at least CET4 and higher.
8. Applicant must be willing to work in shifting schedule and work on weekends/holidays.
9. Applicant must be proficient in using computer software such as MS Word, MS Excel, MS Power Point, and other Microsoft Windows programs

About PCCW Limited

PCCW Limited (SEHK: 0008) is a Hong Kong-based company which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority interest in HKT, Hong Kong’s premier telecommunications service provider. HKT meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

PCCW also owns a fully integrated multimedia and entertainment group in Hong Kong, which includes a highly successful IPTV operation, now TV. As the provider of Hong Kong’s first quadruple-play experience, PCCW offers a range of innovative media content and services across four delivery platforms – fixed-line, broadband Internet access, TV and mobile.

Also wholly-owned by the Group, PCCW Solutions is a leading information technology outsourcing and business process outsourcing provider in Hong Kong and mainland China.

In addition, PCCW holds a majority interest in Pacific Century Premium Developments Limited, and overseas investments including the wholly-owned UK Broadband Limited. To learn more about PCCW, please visit www.pccw.com.

关于电讯盈科有限公司

电讯盈科有限公司（香港联合交易所上市代号：0008）以香港为总部，在电讯、媒体、资讯科技服务方案、物业发展及投资以及其它业务均持有权益。

本公司持有香港首屈一指的电讯服务供应商香港电讯大部分股权。香港电讯提供广泛的服务以满足全港市民、本地及国际商界的需要，包括本地电话、本地数据及宽频、国际电讯、流动通讯，以及客户器材销售、外判服务、顾问服务及客户联络中心等其它电讯服务。

电讯盈科亦拥有一个全面综合的香港多媒体及娱乐集团，包括非常成功的IPTV业务now TV。电讯盈科率先为香港带来「四网合一」的新体验，提供一系列跨越固网、宽频互联网、电视及流动通讯四个传送平台的创新媒体内容及服务。

本集团旗下另一家全资附属公司电讯盈科企业方案是香港及国内领先的资讯科技外判及业务流程外判服务供应商。

此外，电讯盈科持有盈科大衍地产发展有限公司的大部分股权以及包括全资附属公司UK Broadband Limited的海外投资。有关电讯盈科的其它资料，请浏览网址：www.pccw.com。


About HKT

HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.


关于香港电讯

香港电讯（香港联合交易所上市代号：6823）是香港首屈一指的电讯服务供应商，提供广泛的服务以满足全港市民、本地及国际商界的需要，包括本地电话、本地数据及宽频、国际电讯、流动通讯，以及客户器材销售、外判服务、顾问服务及客户联络中心等其它电讯服务。

香港电讯联同母公司电讯盈科有限公司旗下非常成功的媒体业务，透过电讯盈科集团独有的「四网合一」平台，提供一系列跨越固网、宽频互联网、电视及流动通讯四个平台的创新媒体内容及服务。