北京招聘

Location: Beijing, Beijing, China

Responsibilities:


• Drive the PMTDR programme: coordination of the MMP process,TMSR,the reward & recognition scheme and the OU league ranking as well as local activities.
• Set and facilitate the achievement of operational targets;
• Manage the yellow cards/caution letters / breach warning and red cards / termination letters process;
• Support JV to manage the Retailer Pipeline process;
• Monitor KPIs (global & local) as well as service level agreements between the customer service center,Retailers,JV Operations Support Team and Sales & Ops;
• Manage the Call Planning Cycle as well as monitor Territory Managers (TMs) workload and compliance with the right involvement guideline;
• To support the roll out of tools and processes involving JV TMs and District Managers (DMs)
• Interface with the customer service center and Sales & Ops in the management of end customer complaints;
• Interface with Distribution on fuels replenishment areas;
• Liaise with the central Channel Management team as a Subject Matter Expert in all areas related to Site Operational Excellence,Call Planning Cycle and Compliance & Performance guidelines
• Responsible for assuring the compliance and adherence with the global policies and standards related to the site operations manuals,Call Planning Cycle,Compliance & Performance guidelines
• Contract Management Support -
Uniform Supply – Order confirmation of all JVs,Uniform quality & branding correctness control,contract renewal support and contractor selection.
Mysterious Motorist Program – monthly & quarterly report,leading and organizing quarterly communication meeting,contract renewal support,payment management,quality control through accompanying with MM visits,etc.

Requirements:


Retail Fundamentals
• Understand and apply retail economics - Skill
• Understand and apply shell retailing principles and processes - Skill
• Manage Projects - Skill
• Negotiate - Skill

Sales & Operations
• Manage Platforms and agreements - Knowledge
• Manage site/cluster operating standards and processes - Mastery
• Manage site/cluster performance and administration - Knowledge
• Manage relationship with Retailers - Skill
• Manage Customer Service Processes - Mastery
• Manage Retailer Value Proposition - Knowledge

Personal & Business
• Team Working - Skill
• Communicates & Persuades - Skill
• Personal Creativity & Innovation - Knowledge
• Works & Embeds Change - Skill
• Stakeholder Engagement - Skill
• Focuses Externally - Skill

作为全球最具创新能力的企业之一， 壳牌致力于开发智慧型能源解决方案，在全球范围内帮助弥合能源供应缺口，建设更加美好的能源未来。从在世界最深的海底进行勘探，到极其先进的处理设施，再到加油站和家用燃气，壳牌的业务涵盖广泛，多种多样——正如同我们提供给你的机会一样。

壳牌在中国的发展轨迹已经超过一个世纪，是目前在中国的***跨国公司之一，壳牌所有的核心业务都已进入了中国，包括上游业务、天然气一体化和新能源业务、下游业务和项目与技术部门。壳牌是中国排名***的国际润滑油生产和销售商，也是向中国提供液化天然气最多的国际能源公司之一。在所有中国运营的国际能源公司中，壳牌拥有***的加油站网络。

作为世界领先的能源和化工公司，壳牌2019年位列《财富》世界500强榜单Top3。同时，壳牌也是《时代》杂志2016年******雇主，2017猎聘年度多元非凡雇主，连续多年荣获前程无忧中国典范雇主百强企业并获得2019员工关爱典范企业，入选2019年Universum全国大学生“中国最具吸引力雇主”Top100榜单；我们在70多个国家和地区拥有超过80000名员工，你将有机会与来自世界各地的杰出人才共事，分享技术专长和观点，收获丰富的经验。

我们坚信打造包容性的文化有助于员工的茁壮成长。今天的人才相比以往任何时候都更加多元化。对于创新、发展和保留人才而言，包容性的工作环境至为关键。壳牌是一个提供公平机会的雇主(Equal Opportunity Employer), 无论地域、性别、种族或身体状况。

人类面临的能源挑战日益严峻，全球能源需求迅猛增长，大有供不应求之势。在今天，从事于能源行业比以往任何时候都更加激动人心。激情满怀，富于创造力，干劲十足的你，是否愿意把创新变为现实，构建能源事业的未来？