北京招聘

·职位类别：Customer Service

·学历要求：本科

·工作经验：6-8年

·发邮箱至：Chinasales@polycom.com

Responsibility:

- Technical interface between customer and Polycom

- Available to work standard and non-standard work weeks and travel with very limited advance notice

- Provide onsite installation, repair and maintenance services for a suite of Polycom Video and Infrastructure products

- Provides onsite customer orientation on newly installed products

- Maintain and update dispatch tickets, trip reports, and customer records in CRM database

- Work with Project Management, Systems Engineering and Tier 3 Support teams on Project Planning for complex product implementations.

- Manage own personal schedule, travel and business expenses

- Engage in longer term project planning and possible consultation services with assigned customers

Qualifications:

- 5 + years of proven customer management skills

- Fluency in Mandarin and English is required

- Prior field service experience including travel and support of multiple products

- Previous experience working with and installing conferencing / telephony hardware is required

- Solid working knowledge of Polycom's suite of products is desired

- Strong knowledge of data communications networks required- CCNA/CCNP considered a plus

- Strong Windows Server skills required- Exchange and Active Directory experience is desired; MCP/MCSE is a plus.

- Thorough knowledge of VoIP technologies including H.323 and SIP protocols

- Must have very strong interpersonal and communication skills and the ability to relate in a highly professional manner with customers, management and peers under various working conditions.

Polycom is changing how people collaborate. We are the global leader in standards-based unified communications (UC) solutions for telepresence, video, and voice powered by the Polycom RealPresence Video Solutions. The RealPresence Video Solutions interoperate with the broadest range of business, mobile, and social applications and devices. More than 400,000 organizations trust Polycom solutions to collaborate and meet face-to-face from any location for more productive and effective engagement with colleagues, partners, customers, specialists, and prospects. Polycom, together with its broad partner ecosystem, provides customers with the best TCO, scalability, and security for video collaboration, whether on-premises, hosted, or cloud-delivered. With revenues of $1.5 Billion for 2011, a debt free balance sheet and over 600 patents issued or pending, Polycom leads a market expected to grow to nearly 4.1 billion by 2015.
At Polycom, we are not only on a journey to transform how the world collaborates but also how our employees experience their work lives. Our values are at the core of Polycom’s transformation and we know the evolution of our company depends on individuals who believe in and act upon these values.
    We seek to wow our customers, both internal and external, every day.
    We strive to succeed together, through collaborative and effective interactions.
    We believe in the importance of being creatively bold and seeking to be innovative in our work.
    We are relentless in overcoming obstacles and delivering excellence in everything we do.
    We value authenticity in words and deeds.
These tenets guide our business decisions and serve as the building blocks for our culture. If our values and vision for the future resonate with you, join over 4000 Polycom employees in achieving astonishing success.