韩语客服Korean service support engineer
优利（上海）信息技术有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2013-06-20
- 工作地点：上海
- 招聘人数：若干
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：韩语/朝鲜语良好
- 职位类别：Helpdesk 技术支持 客服专员/助理(非技术)
职位描述
Role:
· Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
· Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
· Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
· Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
· Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization.
Key Responsibilities:
· Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
· Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
· Performs required troubleshooting on all calls, and escalates, as necessary, any calls outside agent's established technical knowledge boundaries.
· Handles calls within product/client phone queues as directed.
· Ensures customer satisfaction on all completed calls, or verifies that customer has alternative plan for problem resolution
· Informs supervisors of any work conflicts, dissatisfied customers, or hardware/software malfunctions.
Skills and Capabilities Required:
· Basic IT background and knowledge
· Good in trouble shooting application problems
· Good command of oral Korean
· Good communication skills and customer services oriented
· At least 1 year's relevant experience; preferably with a telephone customer service positions with multi-national information technology companies
· Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
· Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
· Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
· Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
· Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization.
Key Responsibilities:
· Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
· Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
· Performs required troubleshooting on all calls, and escalates, as necessary, any calls outside agent's established technical knowledge boundaries.
· Handles calls within product/client phone queues as directed.
· Ensures customer satisfaction on all completed calls, or verifies that customer has alternative plan for problem resolution
· Informs supervisors of any work conflicts, dissatisfied customers, or hardware/software malfunctions.
Skills and Capabilities Required:
· Basic IT background and knowledge
· Good in trouble shooting application problems
· Good command of oral Korean
· Good communication skills and customer services oriented
· At least 1 year's relevant experience; preferably with a telephone customer service positions with multi-national information technology companies
公司介绍
优利上海信息技术有限公司成立于2006年2月，是由美国优利系统公司投资620万美金成立的独资公司。美国优利系统公司距今已有百年多历史。是全球的信息方案提供商之一，在全球100多个国家和地区提供针对不同行业的解决方案。
作为全球前十大it服务外包供应商，优利上海信息技术中心将整合优利全球行业解决方案和卓越的服务执行力上的优势，为优利全球的客户提供高质量具竞争力的it离岸外包服务，协助达成其预期的业务目标。其提供的服务将涵括业务流程外包服务，it外包服务（包括数据中心管理），以及软件开发外包服务。在未来的五年内，优利上海信息技术有限公司将在中国设立2-3个服务中心，员工规模也将超过一千人。
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing.
For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.
作为全球前十大it服务外包供应商，优利上海信息技术中心将整合优利全球行业解决方案和卓越的服务执行力上的优势，为优利全球的客户提供高质量具竞争力的it离岸外包服务，协助达成其预期的业务目标。其提供的服务将涵括业务流程外包服务，it外包服务（包括数据中心管理），以及软件开发外包服务。在未来的五年内，优利上海信息技术有限公司将在中国设立2-3个服务中心，员工规模也将超过一千人。
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing.
For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.
联系方式
- 公司地址：地址：span上海市浦东新区张东路1387号7幢