北京招聘

As a global IT services company, our employees are empowered in their creativity, technical excellence and tenacity to satisfy our customers. That's why we are committed to attracting, developing and retaining exceptional talent in the industry.

Key Responsibilities:

· Be responsible for providing the entry level telephone technical support for hardware such as: Laptops, Desktops, PDA’s, and Printers, and providing software technical support for products such as; Microsoft Windows Operating Systems, Microsoft Office, Lotus Notes, Smart Suite and other proprietary software.

· Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.

· Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

· Escalates complex problems to the Remote Support Engineering staff or Field Engineering.

· Typically provides effective telephone technical support for various clients and internal employees. Escalates complex problems to higher level of expertise within organization.

· Escalates complex problems to the Remote Support Engineering staff or Field Engineering.

· Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

· Performs required troubleshooting on all calls, and escalates, as necessary, any calls outside agent’s established technical knowledge boundaries.

· Handles calls within product/client phone queues as directed.

· Ensures customer satisfaction on all completed calls, or verifies that customer has alternative plan for problem resolution

· Informs supervisors of any work conflicts, dissatisfied customers, or hardware/software malfunctions.

· To work in a shift pattern and be flexible.

Skills/Experience Required:

· Fluent oral Cantonese, writing and comprehension are necessary.

· Minimum of a High School diploma or GED required.

· Have IT background (OS, Application software, Networks & IT infrastructure) or IT help desk work experience will be preferable

· Be capable to read and write English.

· Excellent typing, written & oral communication skills are required and customer services oriented.

· At least 1 year’s relevant experience; telephone customer service experience within multi-national IT companies is preferred.

Do you have what it takes to be mission critical? Apply now via the online link.

To learn more about Unisys visit our website at www.unisys.com

优利上海信息技术有限公司成立于2006年2月，是由美国优利系统公司投资620万美金成立的独资公司。美国优利系统公司距今已有百年多历史。是全球的信息方案提供商之一，在全球100多个国家和地区提供针对不同行业的解决方案。

作为全球前十大it服务外包供应商，优利上海信息技术中心将整合优利全球行业解决方案和卓越的服务执行力上的优势，为优利全球的客户提供高质量具竞争力的it离岸外包服务，协助达成其预期的业务目标。其提供的服务将涵括业务流程外包服务，it外包服务（包括数据中心管理），以及软件开发外包服务。在未来的五年内，优利上海信息技术有限公司将在中国设立2-3个服务中心，员工规模也将超过一千人。

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing.
For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.