北京招聘

POSITION REFERENCE NUMBER
1305-40

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POSITION CATEGORY
IT & IT Software

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SUB-CATEGORY
Service Delivery

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POSITION SUMMARY
Our Client is a global IT service provider; it covers telecommunications, high-tech, pharmaceutical, trading, manufacturing etc.

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POSITION RESPONSIBILITIES

• Manages service exceptions (coordinates/communicates/reports);
• Translates business demand in service orderings and ordering of contracted services;
• Monitors and evaluates the quality of the delivered services by the service providers. In case of deviations, manages and monitors the improvements to get in line again with the contracted service levels;
• Responsibility for continuous improvement of working process within GEMS but also between GEMS and the ser ice providers;
• Manages approved changes in the operational services. Communicates and coordinates between customers and suppliers;
• Management of escalation: chases service providers for solving the incidents and problems, coordinates between service providers when needed, arranges temporary workarounds when possible, minimizes the consequences for customers, communicates and reports;
• Sees to it that company guidelines, policies and baselines are known and are followed by our customers, GEMS internally as well as by service providers;
• Consults and advices our internal customers;
• Performs quality check on the change preparation result;
• Formal review & sign-off;
• Proposes potential improvements;
• Responsible for the periodical service delivery review;
• Contributes to improvement impact assessment and business case;
• If deviations are found within the service by the security management process the service delivery manager is responsible for addressing the incident (with support of security team);
• Executes availability assessment: availability release test during service transition;
• Responsible for ensuring the delivery of service from a Supplier towards DSM Corporate ICT and/or from Corporate ICT to supported Users.

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POSITION REQUIREMENTS

• BA degree
• 3+ years experience in an Integrated IT infrastructure environment
• MNC work experience in MNC or abroad experience
• Work in or with a Service management team
• Fluent English (spoken and Written)
• Strong communication skill when leading and influencing a matrix team
• Experience as an SDM or at least service coordinator;
• Willing to learn.

WANTED - RECRUITMENT RESEARCHERS/TALENT FINDERS

Who we are:
Consult Group is a leading, Asia focused, recruitment consultancy with offices in UK, Shanghai, Beijing, Hong Kong, Singapore, Jakarta and Sydney.
What we do:
We specialize in delivering Executive Search and Recruitment services to multinational clients, placing senior national staff in leadership positions across the Asia Pacific region.

What we need:
Due to expansion, we are currently seeking highly driven individuals to act as Recruitment Researchers/Talent Finders to help our clients recruit top caliber executives for their organizations. Working as a Recruitment Researcher/Talent Finder, located in either Shanghai or Beijing, (we have vacancies in both locations) the role encompasses working as part of a dedicated team comprising both Consultants and Researchers who are responsible for finding, evaluating and short listing candidates to fill exciting employment opportunities with our established client base.

What we want:
We are looking for ambitious individuals who are capable of delivering a high quality service to multinational clients. Applicants should be educated to degree level. Experience within recruitment, telesales or market research would be advantageous. A proven track record of ambition and achievement, self-confidence and good business acumen are essential.
If you have a strong and confident personality, are a fast learner and good people skills and have the desire and the ability to develop and grow, we would very much like to hear from you.

What we give:
Competitive salaries will be offered and success related commissions are offered, as is the opportunity to work in a dynamic and exciting business environment. Excellent career paths are available.

What we want you do to:
If you think you have what it takes to succeed in this role then please apply by email, attaching your resume in MS Word format to:
For Beijing based positions: consultbj@consultcareer.com.cn
For Shanghai based positions: resume@consultcareer.com.cn

What you should also know:
Consult Group is an equal opportunities employer. Only qualified candidates shall be contacted. Additional information about Consult Group can be found at http://www.consultgroup.net