北京招聘

该职位有2个方向，一个是针对VIP客户的helpdesk，另一个是针对服务器的Severdesk。
因为是为其他外企招募的外包职位，对英语口语有较高要求，口语不行的就不必投递了

HelpDesk

REPORTS TO: IS Service Delivery Leader, Client Services
FUNCTION: Client Services Team, IS


BASIC PURPOSE OF THIS POSITION:
Be responsible for the provision of excellent IT/IS services to the AZ VIP customers

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The primary responsibility of this position is providing

Specific duties include, but are not limited to:

Responsible for provide the IT/IS support for VIP customers
Act as the primary point of contact for VIP customers on operational issues
affecting applications from a designated service area

Ensure that key service support processes, including PC Health Check and Data Backup, Monthly Incident Report to VIP customers etc are implemented and
effective

Accountable for the maintenance of VIP service catalogues
Manage and seek approval for service changes and improvements
Respond and participate in internal and external service assurance activities
Provide input into the development opportunities for innovation, assessment of
their feasibility and design of new services for VIP customers

Work with Service Delivery Leader on communication of Service Improvement Plans
Respond and participate in some projects

QUALIFICATION

University degree, major in information is preferred.
At least 3 years experience of helpdesk support in MNC.
Experience of developing and managing relationships with customer, special care for VIP.
Well developed communication and facilitation skills.
Good spoken and written in English
Willing to work under pressure and enjoy challenge
Strong sense of team work
MCSE, ITIL certificate is preferred





Severdesk

Purpose

The current design of local helpdesk is not capable to deal with operations related with infrastructure services due to knowledge, language and resource constrains. We seek for local outsourcing partner to provide capable resources to delivery onsite service to AstraZeneca China to support the global outsourcing contract and other local initiatives.

Requirements

Hands-on experiences with (HP/IBM Server Hardware, Windows Servers, VMware ESX, Unix/Linux, SQL/Oracle Database, Citrix XenApp, Backup/Restore, SAN Storage, LAN/WAN, Firewall)
Self-motivated, strong problem solving and analytical skills and ability to take ownership of a problem and ensure its resolution. Able to work independently under stress
Excellent communication skills at various levels
University degree (computer science, engineering or related disciplines)

Experience
3 years working experience including broad-based IT infrastructure experience
Experience in geographically distributed IT operation within multinational company
Experience with pharmaceutical industry is preferred

Language
Fluent English oral & written
English documentation skills

Job Responsibility
Answer call from outsourcing vendors on 7 x 24 basis
Route infrastructure request from local user to outsourcing vendors
Serve as escalation point for local helpdesk and end users
Lead end to end infrastructure service delivery through collaboration with different vendors
Manage infrastructure changes to minimize user impact
Manage to resolve infrastructure problem to user's satisfactory
Manage service delivery through Request For Service (RFS)
Global & local project coordination

上海企顺信息系统有限公司是一家以独立软件开发为主的信息技术服务商，主要从事邮政、通信、教育、金融、交通、能源以及政府部门等领域的应用软件研发、系统集成、培训、技术支持、咨询、服务，是经过国家认定的高新技术企业和软件企业，公司拥有一支主要由硕士、博士组成的技术团队，具备强大的研发实力。
企顺公司是IBM公司的重要合作伙伴，长期为IBM公司提供软件开发与汉化服务，能够提供基于IBM软硬件的高端系统集成服务。公司一直从事于LINUX上的集成与软件开发的研究，有自主版权的软件产品，能够为用户提供基于LINUX的系统集成方案。公司与中科院软件所下属公司有着紧密的合作关系，公司的主要技术骨干来自于科学院系统，具备很强的高技术研究能力。
公司注册在浦东软件园，属于高新技术企业与软件企业，具有为员工解决上海户口的优惠条件。公司为员工的成长和发展提供了巨大的机会，同时创造良好的文化及学习氛围和提供具有市场竞争力的薪资福利体系。为配合公司业务的不断的拓展，我们诚邀具有自我激励和学习精神的人士加盟，以期分享我们的成功业绩并发展您的个人事业。
应聘者请勿重复投递简历！