北京招聘

Responsibilities：

1.Delivers and improves the operational part of global end-2-end ICT Infrastructure services and improves the service operation for the whole, global business of DSM, that fulfills or exceeds the business and corporate requirements and service levels;

2.Intake of requests for changes that originated from Incident Management, Problem Management, Release Management, and Continuity Management or as a request for change via the business and requests for change ITSS internal;

3.Ensure that the risk & impact for requested changes are determined;

4.Ensure that implementation plans and tasks are prepared;

5.Manage the progress of changes;

6.Organize the Change Advisory Board (CAB);

7.Handle escalations regarding non-standard changes;

8.Handle complaints regarding non-standard changes;

9.Performance management of the change process. This is monitored using pre-defined Key Performance Indicators (KPI’s);

10.Quality assurance;

11.Maintains the change calendar.

Requirements

BA degree

ITIL 3 certified (Foundation at minimum)

4+ years experience in technical ICT functions

2+ years experience in IT change management

Strong knowledge of the ITSS implemented processes (Change management, problem management, knowledge management, incident management)

Fluent English (spoken and Written)

Strong communication skill when leading and influencing a matrix team

Contact Information:
Name: Albert Liu
Email Address：Albert@china-genius.com;HR@china-genius.com
Telephone：0411-39707297

.................................公司介绍..............................................

展锋人才是一家知名的人力资源服务公司，核心业务包括猎头服务、人力资源市场调研，人事代理及管理咨询等。展锋立足于大连，业务辐射全国，客户以世界500强外资企业为首，欧美、日本、国内知名企业等为辅，遍布中国各主要城市。

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........................................联系方式.......................................

地址：大连市沙河口区软件园16号楼202D
电话：0411-84756355、57
Email：hr@china-genius.com

公司网址：www.china-genius.com