北京招聘

Responsibilities：

1.Delivers and improves the operational part of global end-2-end ICT Infrastructure services and improve the service operation for the whole, global business of DSM, that fulfills or exceeds the business and corporate requirements and service levels;

2.Responsible for service transition i.e. ensuring optimal change to the current IT services. Minimize impact on continuity, business operations, availability and while at the same time ensuring on-time delivery of quality changes;

3.Liaises between Managed Operations and Program or Project to ensure that ITSS maintains a stable and flexible IT-infrastructure and IT infrastructure services;

4.Manage global change management, service validation and release management for GEMS services;

5.Manage the competences as resources manager and department manager;

6.Responsible for maintaining time and holiday schedules and training schedules;

7.Contributes to setting up a Business Case including the Managed Operations perspective;

8.Ensure delivery of Managed Operation (MO) acceptance criteria to be met by the Project;

9.Ensure the services and service levels delivered by ITSS and suppliers can be met;

10.Sets up the services in a structured and controlled way making sure the ITIL principles (incident, problem- and change management, financial management, Security management, configuration management, portfolio & service management) can be followed;

11.Embeds the new or modified service into the existing Service Organization, with all applicable SLAs, OLA and underpinning contacts;

12.Prepares handover to Managed Operations by translating the upfront defined acceptance criteria into requirements for the project and ensures MO involvement in the project at the right time. Ensures a smooth transfer from project to MO leading to a maintainable service solution including all documentation to be maintained by MO according to their standards;

13.Ensures Managed Operations commitment for the new service (in terms of sufficient budget and project resources)

Requirements

Mater degree

ITIL 3 certified (Foundation at minimum)

Experience or MA in ICT, Information Management or Business Administration > 6 years;

Experience working in complex IT environments > 3 years;

Thorough knowledge and experience in the field of Service Management > 4 years;

Thorough knowledge and experience in the field of Project Management > 4 years.

Strong knowledge of the ITSS implemented processes (Change management, problem management, knowledge management, incident management)

Fluent English (spoken and Written)

Strong communication skill when leading and influencing a matrix team

Contact Information:
Name: Albert Liu
Email Address：Albert@china-genius.com;HR@china-genius.com
Telephone：0411-39707297

.................................公司介绍..............................................

展锋人才是一家知名的人力资源服务公司，核心业务包括猎头服务、人力资源市场调研，人事代理及管理咨询等。展锋立足于大连，业务辐射全国，客户以世界500强外资企业为首，欧美、日本、国内知名企业等为辅，遍布中国各主要城市。

我们拥有专业的服务团队和庞大的人才库，已经与众多的在华跨国公司、合资企业和民营企业建立了良好的合作关系。

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........................................联系方式.......................................

地址：大连市沙河口区软件园16号楼202D
电话：0411-84756355、57
Email：hr@china-genius.com

公司网址：www.china-genius.com