北京招聘

Responsibilities:

1. Collect benchmark information from competitors and other industries to support development of customer experience strategy & actions based on the Lincoln brand vision, values principles and behaviors.
2. Collect information related to customer experience from sales, service, customer relationship center and marketing, work with cross functional team for improvement.
3. Develop and revise sales/service process to achieve better customer experience based on Lincoln dealer behavior model.
4. Support the development and revision of dealer operation standard according to Lincoln customer experience strategy.
5. Lead the customer experience upgrade team, visit dealers on regular basis, observe dealer’s implementation of sales/service process from customer perspective, evaluate dealer’s performance and provide improvement suggestion.
6. Coordinate and support the development and execution of all dealership technology for sales and service that delivers the Lincoln customer experience.
7. Work with cross functional team and coordinate projects related to customer experience make sure the delivery of Lincoln customer experience.
8. Collect dealer’s best practice related to customer experience and personal service, share with dealers to improve dealers performance.

Requirements:

1. University or above in Marketing or Business Management

2. 5 to 8 years working experience

3. Preferred previous experience: Auto brand district management, sales/service process improvement, dealer operation consultation
4. Area of professional exposure (technical skills): Familiar with automotive dealership operation. Knowledge of automotive dealer sales/service process improvement. Experience in premium auto brand or luxury goods is preferred
5. Functional skills: Leadership capability and communication skills. Cross functional knowledge and experience (Sales, Service, Marketing)
6. Job specific skills:

Effective communication skills
Operational process and procedure management skills
Consulting skills

公司宗旨
打造更美好的世界，让每个人自由移动，追逐梦想
OUR PURPOSE
To help build a better world, where every person is free to move and pursue their dreams.


福特汽车公司作为全球汽车企业之一，提供包括设计、制造、销售高品质的轿车、SUV、卡车、电动车型、林肯品牌豪华车型及相关售后服务，并以先锋创新的品牌精神与Ford+发展计划为指导，建立全时全方位的新型客户关系，重振汽车业务，引领电气化革命，全面推进企业现代化，利用智能网联软件、数据和服务，不断提升客户体验。

今年正值福特汽车公司成立118周年之际，福特秉持“打造更美好的世界，让每个人自由出行，追逐现梦想”的宗旨，到2025年底在电气化业务方面全球投入300亿美金，ALL-IN电气化，并已成立全新电池创新中心Ford Ion Park，投资研发固态电池。面向L4级别自动驾驶，福特第四代自动驾驶测试车已上路，Blue Oval智能科技平台，携手苹果、亚马逊和百度等，打造更智能的生态系统。在Ford+发展计划的指引下，福特汽车正在驶入新的发展之路。